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Transferring Data to your Curve without Losing Hotspot @Home Capability Issue
The BlackBerry Curve may lose Hotspot @Home capability when you switch from your previous BlackBerry device to the BlackBerry Curve
How does the problem occur?
If you uses the BlackBerry Desktop Manager on your PC to �Backup� the data and settings from your previous BlackBerry device, and then �Restore� that data and settings to your new device, your Curve will lose its Hotspot @Home capability.
What does that mean to me?
If you lose Hotspot @Home capability you:
# Cannot make voice calls over WiFi. All voice calls must go over the T-Mobile network.
# Cannot make free calls over WiFi, even if you have the HotSpot @Home plan.
# Cannot send text or picture messages or access t-zones over Wi-Fi.
How do I prevent the problem?
If you need to backup your old Blackberry device and restore to your new BlackBerry Curve, please follow these instructions to avoid removing your device�s Hotspot @Home capability:
# Backup the old Blackberry device using Desktop Manager Backup Restore
# Selectively Restore Data from the Backup:
1. Connect the device to the computer.
2. Open Desktop Manager, and double-click Backup and Restore.
3. Click Advanced.
4. Click File, Open and then select the Backup File you want..
5. On the left side, use Shift-click to select all Desktop File Databases..
6. On the left side, use Ctrl-click to de-select these two databases:
# Handheld Key Store.
# Trusted Key Store
# Make sure those two Databases are NOT highlighted, and then click the rightward pointing arrow. This will copy these Databases onto the Handheld
# Once Transfer is complete, close Backup and Restore, then exit Desktop Manager.
# Data has now successfully transferred between your devices without jeopardizing your Hotspot @Home connection.
If your BlackBerry Curve has lost its Hotspot @Home capability, please contact your T-Mobile representative for detailed instructions on how to restore this capability.