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I use Outlook on my desktop to manage 2 different email addresses. I never use the web application (gmail and comcast). I have both email addresses setup on my device. I receive mail no problem. I would like to sync up or reconcile my emails between what I do on Outlook and the BB. For example, if I delete an email on Outlook, it's should be deleted on the BB and vice-versa. Maybe even reconcile "sent" items. I realize this may not be possible "real-time", but was wondering how to maybe sync once a day. I thought the Desktop Manager would do it however, the "Reconcile Messages" selection is grayed out. Calendar and Contacts work fine. Any suggestions would be greatly appreciated by this BB newbie.
05-08-08 03:00 PM - In researching how to get my "sent/opened email" on my bb to reflect the same status on my outlook program on a BIS format, and noticing that so many people were having similar but different problems, I figured the issue had to be something other than RIM. Here is what I found out.
Depending on your type of integrated email account, carrier, or email account setup, wireless email reconciliation might not be available for your device.
The following pertains for those using BIS/POP3 outlook email configuration
If you want to simply delete emails on your BB and email account on your ISP server (i.e., [email protected]), then check off that option when you set up your BB BIS account , and leave your bb wireless email reconcile settings to ON. When you press the "reconcile now" buttion, your bb should reconciles with your ISP account and delete the email on both sites. This relay will not delete the email if it has already been downloaded onto Outlook nor will it reconcile sent/read items.... because you BB and Outlook do not have a direct communication.
The reason the "Reconcile Messages" button on the synchronize screen in the destop manger is greyed out, is because you are not using BES.
Now in order to reconcile deleted/sent/read emails over the air (OTA) to/from your BB and Outlook using BIS, you need to have one of the following
- Microsoft Exchange work email account+
- IMAP personal email account
- MSN HOtmail email account*
- Microsoft OUtlook Web Access email (not sure about this one)^
If you have a work email account that uses Microsoft Outlook Web Access version 5.5, email messages that you send from your device are not copied to the sent items forlder in your email account^. Why? I'm not sure.
The Microsoft exchange server is an email based collaborative communications server for businesses (kind of like BES). These Licences can be purchased from Microsoft and its resellers. If your organization uses an Exchange server, but you do not know if you have an account, or how to use it, contact your organizations IT dept, or network administrator
Home users typically do not have an Exchange server email account, instead they use a POP3 email account with an Internet service provider or a web-based email service such as MSN Hotmail. I have a POP3 email account with comcast, and sprint which does not give me the option to reconcile sent/read emails wirelessly.
I believe (but I could be wrong) that you can purchase an Microsoft Exchange server or Outlook Web Access email account license through Microsoft for a fee starting around $10/month (refer to microsot.com for pricing info).
You can reference this information at Blackberry Answers at Blackberry.com and Microsoft.com (https://forums.crackberry.com/e?link...token=2Q7JpRo5).
If you are on BIS an have microsoft exchange and/or Outlook Web Access , there is a link at blackberry.com, that may be useful if you are having problems with you bb configurations. www.blackberry.com/btcs/viewcontent.do?exernalId=KB03133&sliceId=2.
As for IMAP accounts, you will need to contact your ISP service providers for that information.
I hope this information is useful.
Last edited by BBMary; 02-03-09 at 11:55 AM.
01-31-09 03:39 PM
