I have both an iPhone and a BlackBerry. I personally prefer the BlackBerry (physical keyboard, much superior messaging abilities, ability to customize more settings). But each has it's strengths, so I think it really depends on the user's wants and needs. iPhone - mutlimedia and web surfing, BlackBerry - everything else.
I do agree with the iPhone being more like a toy.
Posted from my CrackBerry at wapforums.crackberry.com