1. dcruz1040's Avatar
    When i hold it down, its not working. I've had it since Feb. so i'm not necessarily a new user, but im not a Blackberry genius lol
    08-17-09 10:40 AM
  2. aristile's Avatar
    Do a battery pull on your device.
    08-17-09 11:40 AM
  3. KurtisBertolami's Avatar
    Battery pull is your best bet. If this doesn't work, play a song or any voice file and try pressing the button to see if it mutes it. If it doesn't mute, then you're button is broken.
    08-17-09 12:06 PM
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