1. smccloud's Avatar
    i'm chatting with sprint right now and i flat out asked why you cannot add PAM to an everything data share plan (what i'm on). they will not tell me exactally why it cannot be added to my plan.
    10-01-09 12:38 PM
  2. smccloud's Avatar
    The "official" explination from sprint.

    Eddie X.
    As policy, our service plan guides and terms and conditions of service have always stated that a device may not be used as a modem with unlimited Vision or Power Vision plans. These plans were created to provide Internet access only through the device itself. We do offer a Phone as Modem Add-On plan which includes 5 gigabytes total data usage along with 300 megabytes total off-network data roaming usage per month. If the device usage as a modem continues to occur without the required Add-On plan, it may be blocked or unlimited Vision or Power Vision services may be removed from your account.




    Eddie X.
    Sprint chose to block this service beginning 2/1/06, for all customers that do not have a Phone as Modem service plan. This is not a policy change; it is an enhancement to the technology reinforcing the policy. All impacted customers received an SMS text notification five days in advance that a specific data plan is required.

    i was never told this when i switched after that date
    Last edited by smccloud; 10-01-09 at 12:45 PM.
    10-01-09 12:43 PM
  3. smccloud's Avatar
    and my full conversation
    12:30:41 System
    Connected to sprint-ap1.cnxchat.com
    12:30:41 System
    Session ID: 7435167
    12:30:41 MCCLOUD
    Initial Question/Comment: Phone as modem questions
    12:30:41 System
    Please hold and the next available account specialist will be with you shortly.
    12:30:47 System
    If you are chatting today for Technical Support, please call (888) 211-4727.
    12:30:52 System
    Eddie X. has joined this session!
    12:30:52 System
    Connected with Eddie X.
    12:30:52 System
    Thank you for contacting Sprint. My name is Eddie X.. In order to better assist you; may I please have your first and last name?
    12:30:58 MCCLOUD
    Shaun McCloud
    12:31:12 Eddie X.
    Hi Shaun, how are you doing today?
    12:31:18 MCCLOUD
    Not to bad. yourself?
    12:31:32 Eddie X.
    Doing well, thanks for asking.
    12:31:47 Eddie X.
    I understand that you are inquiring about the Phone as Modem add on, is this correct?
    12:31:50 MCCLOUD
    yes
    12:32:17 Eddie X.
    I would be happy to assist you with that. What exactly are you inquiring about the Phone as Modem add on?
    12:32:36 MCCLOUD
    i am wondering if it is possible to add it to my line (3204926051) and how much it would cost
    12:32:57 Eddie X.
    I would be happy to look that up for you. Please allow me one moment to access your account.
    12:34:42 Eddie X.
    My system is showing that you currently are on a Everything Data Share 1500 plan.
    12:34:46 MCCLOUD
    correct
    12:36:02 Eddie X.
    I do apologize but the Phone as Modem add on is not capable of being on the same plan as Simply Everything plans or Everything Data plans.
    12:36:31 MCCLOUD
    and why is it not able to be added? my blackberry's manual gives instructions on using it as a modem
    12:36:52 Eddie X.
    The current eligible plans that are able to have Phone as Modem add on are Talk plans with one of the following: $30.00 Sprint PRO Pack
    $30.00 Power Vision Blackberry Pack
    $69.99 Worldwide Blackberry and Worldwide Data Plans
    $49.99 Stand Alone Data Plans
    All Business Advantage Messaging and Data Plan options
    Employee Wireless Discount Plan
    12:37:28 MCCLOUD
    so you're saying that i have to take my phone off my family plan and pay more for less just to be able to use it as a modem?
    12:38:47 Eddie X.
    One moment please.
    12:40:02 Eddie X.
    I do apologize for the inconvenience but the Phone as Modem is not capable with being an Everything Data or Simply Everything plans.
    12:40:28 MCCLOUD
    I'd like to know why that is.
    12:41:02 Eddie X.
    One moment please.
    12:42:52 Eddie X.
    Thank you for being so patient. I am still researching that information for you.
    12:43:08 MCCLOUD
    Ok.
    12:43:27 Eddie X.
    As policy, our service plan guides and terms and conditions of service have always stated that a device may not be used as a modem with unlimited Vision or Power Vision plans. These plans were created to provide Internet access only through the device itself. We do offer a Phone as Modem Add-On plan which includes 5 gigabytes total data usage along with 300 megabytes total off-network data roaming usage per month. If the device usage as a modem continues to occur without the required Add-On plan, it may be blocked or unlimited Vision or Power Vision services may be removed from your account.
    12:44:36 Eddie X.
    I do apologize for the inconvenience.
    12:44:40 MCCLOUD
    That isn't in any of the plan information I got when I switched to my current plan. Also the instruction book for my BlackBerry gives specific directions on how to use it as a modem and mentions nothing about needing a plan addon for it.
    12:45:43 Eddie X.
    Sprint chose to block this service beginning 2/1/06, for all customers that do not have a Phone as Modem service plan. This is not a policy change; it is an enhancement to the technology reinforcing the policy. All impacted customers received an SMS text notification five days in advance that a specific data plan is required.
    12:46:40 Eddie X.
    Our unlimited Vision and Power Vision plans only permit you to gain Internet access through the device itself.
    12:46:57 MCCLOUD
    I switched to my current plan after that date and was never told this when I was on the phone with customer service switching it. I was told that there would be no issue adding PAM to my line if I needed it in the future.
    12:48:19 Eddie X.
    As per the policy for Phone as Modem, it is not capable with Everything Data or Simply Everything.
    12:49:34 Eddie X.
    Due to the incapability of the Phone as Modem and the Everything Data / Simply Everything plans, my system will not allow me to do such changes.
    12:50:04 Eddie X.
    Again, I do apologize for any misunderstanding and inconvenience.
    12:50:11 MCCLOUD
    So this policy is basically just a way to make people switch to a plan that ends up being more expensive in the end or to get a broadband card and pay $60 for that in addition to their regular phone bill then?
    12:51:44 Eddie X.
    Our unlimited Vision and Power Vision plans only permit you to gain Internet access through the device itself. If you would like to use your device as a Phone as Modem you would have to switch your plan so that your device is capable of being a Modem.
    12:52:46 MCCLOUD
    According to your website then, you do not have a plan that allows you to add a phone as a modem anymore since they all include unlimited data.
    12:53:44 Eddie X.
    One moment please.
    12:55:44 Eddie X.
    If you would like to add Phone as Modem to your phone you would have to switch to one of our Basic plans.
    12:56:40 MCCLOUD
    Which would end up costing me more in the end, thats the problem I have. I would save $20 a month from my family plan (and lose the Sprint Priemere status on my line) and pay close to $100 a month just to get PAM, that means I'd have to pay $80 more in the end.
    12:57:32 Eddie X.
    One moment please.
    12:57:34 MCCLOUD
    PAM is not something I need that often, and I could justify $20 a month on it for when I need it, but I cannot justify $60 for a broadband card or ~$80 to switch to a basic plan for my line that will not have the features I have now
    12:58:20 Eddie X.
    Here are some of our talk plans:
    12:58:20 Eddie X.
    Individual Talk Plans:
    $39.99 Talk 450 - overage $0.45 per minute
    $59.99 Talk 900 - overage $0.40 per minute
    Talk Share 700 Plan:
    $69.99 for first 2 lines
    $9.99 for any phone type on lines 3-5
    Overage: $0.45 per minute
    Anytime minutes share across all lines and all phone types.
    Only 1 primary plan and up to 4 secondary subscriptions per account.
    Each line requires the same Talk Share plan code so that the minutes will share across lines.
    The system will assign the correct MRCs (Monthly Recurring Charges) to the sharing lines.
    Minutes do not pool or share with Sprint� Business Essentials Plans.
    13:02:09 Eddie X.
    I understand your frustration about this policy and I wish there is something that I am able to do but according to policy I am unable to make this change.
    13:02:22 MCCLOUD
    Ok, so for the Talk Share 700 with the BlackBerry data options on the 3 BlackBerrys I have along with unlimited SMS & Vision on the last line that needs it, it would cost me ~$220 (if my memory of the individual addons is correct) for less than half the minutes I have now and that is without PAM. That does not take into account the Airave with unlimited minutes option or the fact that I would loose the any network anytime option. Adding the airave in would make it approximately $245 a month before taxes, how exactally is that fair to me me just because I wasn't told the policy when I switched plans?
    13:03:24 Eddie X.
    Please allow me one moment to look this thoroughly for you. I apologize for any inconvenience at this time.
    13:06:54 Eddie X.
    I apologize for the inconvenience, how ever, to have a Phone as Modem plan you would have to switch to a Talk plan and add the Blackberry data pack in order to have the Phone as Modem capable of working as a Modem.
    10-01-09 01:05 PM
  4. entwined82's Avatar
    When you get the unlimited plan, that should include everything. Using your phone as a modem is a data plan and Sprint offers an unlimited data plan. If your service is the Simply Everything Data Plan, then there should be no issue with you using your phone as a modem. Sprint's whole plan is to make money. They want you to purchase the brooadband modems so that they can charge you an addition $50 a month for the same the you can use your phone for. The only people defending Sprint must be employees.
    Sorry, I don't work for Sprint. I know too much about phones and plans, I'd feel guilty selling a $99 a month plan to someone when I myself use a cheaper plan that allows me to have a blackberry for $60 a month.

    Read your terms of use. Taken from the Sprint site for Everything Plus, Data.

    "Except with Phone-as-Modem plans, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. We reserve the right to deny or terminate service without notice for any misuse or any use that adversely affects network performance."

    Hm.."adversely affects network performance." I think that would qualify as someone leeching 5-10GB of bandwidth a month to go online with PAM..which the services excludes unless you're on a plan that offers PAM. Its in clear English. "Except with Phone-as-Modem plans, you may not use a phone as a modem"

    and of courser Sprint wants to make money. Its a business. The goal is to stay in business isn't it?
    Last edited by entwined82; 10-01-09 at 01:18 PM.
    10-01-09 01:16 PM
  5. crow5716's Avatar
    well if it states that right in the terms of use as you are saying. then why is it ok for the sprint store employees to lie right to our faces. i know personally i had a sprint rep tell me i can use my phone as a modem with my SEP no problems. just plug it right in with smart view. So if it states it in the terms they are allowed to bold face lie to you in order to make a sale? If i am all you can eat buffet restaurant, would it be ok for me to advertise and tell people once you pay you can eat as much as you want. And then after they get one plate of food. They have to pay for more? Because there is a small sign on a back wall in the corner that states you have to pay for each plate of food. I know this is a weird comparison but it's very similar. I think I would be in a lot of **** if i was doing that to customers. Or i like the example someone prior to me used about if sprint sold cars and told you that you have free oil changes then when you show up to get an oil change they ask for 50 bucks or whatever. they are doing the same thing. It might state in the terms that it is a certain way. But the sprint employees are stating something different so that is why we are signing up.

    -crow
    10-02-09 10:01 AM
  6. smccloud's Avatar
    i looked online and it says PAM is not included, not that it cannot be added. i also never got a copy of the terms stating you can't add it. home, something is messed up here.
    10-02-09 10:13 AM
  7. crow5716's Avatar
    so, count me in for the lawsuit if anyone is considering this.

    -crow
    10-02-09 10:19 AM
  8. Smokeeatr's Avatar
    so, count me in for the lawsuit if anyone is considering this.

    -crow
    Read al the posts, the terms of service, but missed the part about Sprint Empoyee Handbook of bull**** to tell customers. I had an HTC Touch that I like because it was Windows based, but wanted PAM capabilities. Was informed it would cost $$ with the Touch. However, if you purchase a BB you can use it as a modem with your unlimited plan at NO EXTRA COST. The part he left out was....."as soon as you get used to it and tell your friends how great it is, we will be cutting that feature out." LIve and learn.....next purchase will be made with a store employee and a customer service employee on a three way call so I can get them to agree on what Im actually purchasing.
    10-02-09 11:51 PM
  9. cad3dfx's Avatar
    You know... we are in a recession, so even the big corporations are feeling it... I mean what do you want them to do... have executives sell one of their 25 vacation homes... I think not. - The "right thing" to do is:

    Do "whatever" it takes to get as much money as possible out of all your customers pockets ... I guess its just business 101 in The USA today, maybe.

    Ray Crock (founder of Micky D's) once said, "take care of the customer and business takes care of it's self..." well that was a LONG *** time ago and now maybe Micky D's isn't the shinning example it might have been a while back... but my point is, ...I think sprint realllly missed an opportunity here... when I bought this "unlimited" data plan (although I was lied to)... I thought, "hey this is the future, I see what they are doing and I like it, they are taking tons of business away from home internet services by bundling internet service into your cell phone service... digg it... cool - the future, here and now.. awesome.... neeto.

    And they would have been leading the way... but then they go and TAKE IT AWAY (4G couldn't handle it, I guess, OR IT LOOKED LIKE A GREAT OPPORTUNITY TO MAKE YET ANOTHER BUCK or PROBABLY BILLIONS BUCKS)...

    AND TAKE IT AWAY, even after they have their sales force selling it as an included feature in the limited, errr I mean "unlimited" data plan...

    All I'm really saying is: Don't "bait and switch US DUDE"... Sprint had their sales force say one thing, while they tried to quietly do another "behind the scenes" - what is that? did they think we wouldn't notice that they sold us the COOLEST THING EVER and then took it away, BUT then tried to say UHHH that'll cost extra...???

    When you get up in front of the country and show your face in a commercial, DAN, stand UP for something, don't just stand there. We are in a recession - take care of people... or I guess you could just lie to them... uhhh "Karma"... oh wait that's eastern philosophy STUFF, and we're over here in the west...

    but isn't the BALANCE OF power shifting to the east right now..? (wonder why) -
    anyway.... Sprint JUST give back what you sold and then stole.

    Obviously, this angers me... and I'll PROBABLY END UP spendING a little MORE extra to get this service back... but this is pissing A LOT of people off, and IT'S JUST PLAIN BAD BUSINESS. PERIOD, END OF STORY. AND HONESTLY IT'S TYPICAL.

    Woooops - too deep for crackberry.com..??? but I had to vent on this one... and now I'll get off my little soap box... BUT ITS THE TRUTH.
    Last edited by cad3dfx; 10-03-09 at 04:29 AM.
    10-03-09 02:36 AM
  10. smccloud's Avatar
    You know... we are in a recession, so even the big corporations are feeling it... I mean what do you want them to do... have executives sell one of their 25 vacation homes... I think not. - The "right thing" to do is:

    Do "whatever" it takes to get as much money as possible out of all your customers pockets ... I guess its just business 101 in The USA today, maybe.

    Ray Crock (founder of Micky D's) once said, "take care of the customer and business takes care of it's self..." well that was a LONG *** time ago and now maybe Micky D's isn't the shinning example it might have been a while back... but my point is, ...I think sprint realllly missed an opportunity here... when I bought this "unlimited" data plan (although I was lied to)... I thought, "hey this is the future, I see what they are doing and I like it, they are taking tons of business away from home internet services by bundling internet service into your cell phone service... digg it... cool - the future, here and now.. awesome.... neeto.

    And they would have been leading the way... but then they go and TAKE IT AWAY (4G couldn't handle it, I guess, OR IT LOOKED LIKE A GREAT OPPORTUNITY TO MAKE YET ANOTHER BUCK or PROBABLY BILLIONS BUCKS)...

    AND TAKE IT AWAY, even after they have their sales force selling it as an included feature in the limited, errr I mean "unlimited" data plan...

    All I'm really saying is: Don't "bait and switch US DUDE"... Sprint had their sales force say one thing, while they tried to quietly do another "behind the scenes" - what is that? did they think we wouldn't notice that they sold us the COOLEST THING EVER and then took it away, BUT then tried to say UHHH that'll cost extra...???

    When you get up in front of the country and show your face in a commercial, DAN, stand UP for something, don't just stand there. We are in a recession - take care of people... or I guess you could just lie to them... uhhh "Karma"... oh wait that's eastern philosophy STUFF, and we're over here in the west...

    but isn't the BALANCE OF power shifting to the east right now..? (wonder why) -
    anyway.... Sprint JUST give back what you sold and then stole.

    Obviously, this angers me... and I'll PROBABLY END UP spendING a little MORE extra to get this service back... but this is pissing A LOT of people off, and IT'S JUST PLAIN BAD BUSINESS. PERIOD, END OF STORY. AND HONESTLY IT'S TYPICAL.

    Woooops - too deep for crackberry.com..??? but I had to vent on this one... and now I'll get off my little soap box... BUT ITS THE TRUTH.
    to bad that if you switch to a plan that allows you to get PAM you also lose the new any mobile any time feature
    10-03-09 08:04 AM
  11. cad3dfx's Avatar
    well a funny thought occured to me while I sifted through a lot of posts on this website... allll these cell carriers have the bull by the tail because phones are basically the successor to the laptop... but as of right now... they are all standing around with each others nuts in each others hands trying to figure out who's is the biggest and or hairiest...

    In the future... internet service will be delivered through your phone as will most other thing, identification, bank account information, etc.

    But like I said earlier... they're all just holding each others nutz trying to figure out who is going to walk up to the counter and buy a hustler first.

    cell carriers allll know this but they are trying to extract every penny from you and I before they unveil their big new thing... memo to Entrepreneurs... they are all failing right now... somebody please step forward with a real solution to communication... skype, someone, anyone. Tesla discovered the reality of cell phones in the early 1900's but it was squashed because there was no adequate way to charge persons for a service very few business people understood... anyway... here we are 2009...

    And ruled by business mistakes, inferior politicians, and on most counts failing as a nation(education). I'm just some dork on crackberry.com telling the truth and will probably have my posts deleted... is anyone with any kind of power out there doing anything about serving the little man or is it just everyman for himself just like they (politicians) do with the troops...?
    10-03-09 05:34 PM
  12. skd1970's Avatar
    Tesla discovered the reality of cell phones in the early 1900's but it was squashed because there was no adequate way to charge persons for a service very few business people understood... anyway... here we are 2009...
    Tesla also was able to generate electricity from the atmosphere, without using polluting coal, oil, gasoline, or dangerous nuclear energy. That idea was quashed as well, because...how do you charge for nothing? And Tesla was prepared to give electricity away free or for pennies a month.

    Technology is moving quickly, but somethings have been around for a 100 years. Entrepreneurs need to figure out how to make people's lives easier as well as make a few dollars in the process. Even free electricity would cost something...but a lot less than it does now.
    10-03-09 06:49 PM
  13. kacycafe's Avatar
    I also have been with Sprint (well first Nextel) for 5 years. When I changed to the Unlimited Data Plan I was assured by Sprint Customer Service that using my blackberry as modem was free. I should have gotten that in writing. I am on the phone with Sprint as I type. I will be leaving this company if they don't rectify this situation immediately. For those of you who think we've been stealing this service you're greatly mistaken. We were told it was a part of the plan.

    -Kacy
    10-03-09 08:25 PM
  14. hazmad's Avatar
    using tetherberry right now works great 500-600 kps
    10-03-09 10:21 PM
  15. kevinisgetting's Avatar
    Just got off the phone with Sprint, they started "cracking" down this about 6 months ago.....

    why would you think using ur phone as a modem would be free??? unlimited data is for your DEVICE only...so SPRINT isn't to blame...
    What the heck is the difference if someone using 10MB on their phone and 10MB on their laptop hooked up with their phone? None whatsoever! Sprint saw people using it because it was convenient so they said "Let's charge them for it, this is a good way to make more money!"

    And you know what, that's fine if they want to make money on it. But that problem I have is this. Supposed they started "cracking" down on this on 1/1/2009, then let the people who bought the phone and were told it was ok to use it as a PAM PRIOR to 1/1/2009 keep what they have, and stick with the new policy to the ones after that date.
    Last edited by kevinisgetting; 10-03-09 at 11:55 PM.
    10-03-09 11:51 PM
  16. ferdelat's Avatar
    I'm not sure about what i'm about to write, but here I go

    A modem is a modulator-demodulator converting a digital to analog carrier and viceversa.

    Hence, the phone would be a modem if converts the information to analog, but all the networks are digital now, so no analog information is transmited whatsoever

    As a result, getting internet using your blackberry would be using the phone as a ROUTER, not as a modem, because it is only routing and forwarding information between devices.

    As a result, Sprint's policy prohibits to use the phone to modulate and demodulate a digital signal to an analog one and that is something none of us are doing.

    so, that's a technical difference
    What do you think?

    btw if you are going fot the lawsuit let me know. I was also lied to.
    10-07-09 01:47 PM
  17. trtenator's Avatar
    Can someone figure out what tetherberry or the other app is doing and write a free one or explain it in a series of steps.
    10-08-09 02:59 AM
  18. ochris.oc's Avatar
    ne update on this issue?
    10-13-09 02:20 PM
  19. stepheng19's Avatar
    First of all most of the people on this thread are idiots. If you wanna go through all the trouble and throw away all the money for a suit have fun. You're not gonna win anything. If you wanna sue somebody, sue the rep that lied to you. If you were smart at all you would look online or at a Sprint pamphlet and see that it doesn't say anything anywhere about tethering being included. So what if it says "simply everything". Welcome to the world of marketing. The "unlimited data is strictly for handset data usage. And tethering is offered for an extra charge. If you wanna b**** about it go try another carrier. You won't find one that doesn't charge extra for tethering, and they will all advertise "unlimited data" to you. So for all of you who have been tethering without the tethering plan, yes you've technically been stealing. Sprint is covering their end and trying to close the loophole that so many people have found. Surprisingly, Sprint pays big money to make all that bandwidth available. Therefore, they charge the customers using that bandwidth and computers use a LOT more data than a phone ever would. So for all of you that think b******* to Sprint will help, think again. They've done nothing wrong and you only **** peole off. Oh and yes, I DO work for sprint. Any questions?
    10-15-09 12:34 AM
  20. smccloud's Avatar
    First of all most of the people on this thread are idiots. If you wanna go through all the trouble and throw away all the money for a suit have fun. You're not gonna win anything. If you wanna sue somebody, sue the rep that lied to you. If you were smart at all you would look online or at a Sprint pamphlet and see that it doesn't say anything anywhere about tethering being included. So what if it says "simply everything". Welcome to the world of marketing. The "unlimited data is strictly for handset data usage. And tethering is offered for an extra charge. If you wanna b**** about it go try another carrier. You won't find one that doesn't charge extra for tethering, and they will all advertise "unlimited data" to you. So for all of you who have been tethering without the tethering plan, yes you've technically been stealing. Sprint is covering their end and trying to close the loophole that so many people have found. Surprisingly, Sprint pays big money to make all that bandwidth available. Therefore, they charge the customers using that bandwidth and computers use a LOT more data than a phone ever would. So for all of you that think b******* to Sprint will help, think again. They've done nothing wrong and you only **** peole off. Oh and yes, I DO work for sprint. Any questions?
    The problem is, if you have a plan that includes unlimited data you cannot add tethering to your plan. Plus the BB manuals (at least all three on my plan do) say you can tether without mentioning that you need anything else to do it.
    10-15-09 08:27 AM
  21. ferdelat's Avatar
    First of all most of the people on this thread are idiots. If you wanna go through all the trouble and throw away all the money for a suit have fun. You're not gonna win anything. If you wanna sue somebody, sue the rep that lied to you. If you were smart at all you would look online or at a Sprint pamphlet and see that it doesn't say anything anywhere about tethering being included. So what if it says "simply everything". Welcome to the world of marketing. The "unlimited data is strictly for handset data usage. And tethering is offered for an extra charge. If you wanna b**** about it go try another carrier. You won't find one that doesn't charge extra for tethering, and they will all advertise "unlimited data" to you. So for all of you who have been tethering without the tethering plan, yes you've technically been stealing. Sprint is covering their end and trying to close the loophole that so many people have found. Surprisingly, Sprint pays big money to make all that bandwidth available. Therefore, they charge the customers using that bandwidth and computers use a LOT more data than a phone ever would. So for all of you that think b******* to Sprint will help, think again. They've done nothing wrong and you only **** peole off. Oh and yes, I DO work for sprint. Any questions?
    If you really work for Sprint, you should send me your information, I think they will be very interested in knowing their employees think the customers are idiots.

    Also, when Sprint bloked this it removed his only advantage with other providers, and now they have the worst coverage, the worst devices and awful customer service. There nis othing else that ties me to Sprint.

    So long Sprint... hello iPhone
    10-16-09 10:38 AM
  22. nbashford's Avatar
    Hey Stephen... T-mobile offers tethering for no additional charge. it may be slow but its free and they have it. Why cant sprint bring back PAM like it used to be for $15 bucks a month. I'd sign on in a heartbeat.

    Your prolly just the janitor for the company who wants to feel like a big man and call us all idiots.
    10-16-09 11:04 AM
  23. sprint_rp_sucks's Avatar
    I was told my data plan would cover phone as modem. It did not work in the beginning. After I called, they turned it on. Then, a month later it stopped working again. I called again, they told me my plan did not cover it. So, I cannot cancel the service, because after 1 month, I have to pay bid load of money.

    They just trapped the customers to their service. After I talking to them hours and hours, I realize they will be punished sooner or later.
    10-16-09 12:56 PM
  24. abr905's Avatar
    I just called Sprint about this issue and received the same explanations as others on this forum. However, there was one additional excuse given which was "the SEC made us change the tethering issue because of bandwidth issues". All I could do was laugh out loud.

    The Nextel/Sprint ship is sinking quickly now. I have been with them (Nextel) since 1997 and have had up to 25 phones at a time on the account. They convinced me to switch to the Sprint side earlier this year. The main pitch for the move was tethering and because the 8350i's that we purchased were terrible.

    Anyway, I will be moving services even if it cost my company more money. You can not simply lie to your customers and expect them to remain loyal. Any recommendations of where to move my communication business is appreciated.

    Signed,
    Another lost Sprint customer.
    10-16-09 06:02 PM
  25. gbTheater's Avatar
    I'm very upset about this and I'm in for a class action if one ever comes around. Sprint Sales People are representatives of the company and the company CAN be help responsible for any claims that those sales people make.

    I only use this once or twice a month and refuse to pay $40 or $50 a month for something I rarely use, but I chose Sprint specifically because of this "included" feature that is now gone.

    Thanks Sprint. Fix it, or you have yet another customer lost for life.

    10-21-09 04:50 PM
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