08-11-09 04:32 PM
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  1. AraiRider77's Avatar
    I recieved an e-mail...no call yet. I want to tell them that my $$$ has a national outage on it, and that I will pay them when I get it back up and running, but I cann assure them that it will be there by 2 billing cycles
    05-15-09 04:12 PM
  2. cookie56's Avatar
    Haha - No, I did not receive an email back. They were falling all over themselves to call me, I guess!
    05-15-09 04:14 PM
  3. cookie56's Avatar
    I recieved an e-mail...no call yet. I want to tell them that my $$$ has a national outage on it, and that I will pay them when I get it back up and running, but I cann assure them that it will be there by 2 billing cycles
    Oh, Arai - you are on a ROLL today!!
    05-15-09 04:14 PM
  4. monsoon#IM's Avatar
    I recieved an e-mail...no call yet. I want to tell them that my $$$ has a national outage on it, and that I will pay them when I get it back up and running, but I cann assure them that it will be there by 2 billing cycles
    I am using that if they call!!!!!!!!!!! Awesome!
    05-15-09 04:15 PM
  5. monsoon#IM's Avatar
    Haha - No, I did not receive an email back. They were falling all over themselves to call me, I guess!
    You must be one of those "High Profile" customers!!!
    05-15-09 04:16 PM
  6. AraiRider77's Avatar
    Haha thank you cookie :-)
    05-15-09 04:17 PM
  7. cookie56's Avatar
    You must be one of those "High Profile" customers!!!
    Yeah, right. I'm still waiting on a call back from "my rep". Promised to call me between 3 & 4 ET. Hmm, it's 4:17 now.
    05-15-09 04:17 PM
  8. monsoon#IM's Avatar
    Wow, they are running late? Maybe "you're rep" just took 45min to reset a voicemail password!!!!!! We're dealing with the best!
    05-15-09 04:20 PM
  9. ibbeach0's Avatar
    Just got this email.

    I called and guess what.....VOICEMAIL! big shock.
    We will see if I get a call back or not.

    Your inquiry was forwarded to the Sprint Executive & Regulatory Services Department, and I have been asked to address your account concerns. Please accept my apology for any inconvenience you may have experienced.

    I look forward to the opportunity to assist you. Please contact me toll-free at 1-866-727-0665 or (817) 698-2933, Monday through Friday, between 8:30 a.m. and 5:30 p.m., Central Time. Please reference case 1710695 at the time of your call.

    Sincerely,


    Jennifer Fain-Ateman
    Executive Services VIP Analyst
    Executive & Regulatory Services
    Phone: (817) 698-2933| Fax 1-866-347-8988
    Jennifer.m.Fain-Ateman@sprint.com
    05-15-09 04:21 PM
  10. cookie56's Avatar
    Wow, they are running late? Maybe "you're rep" just took 45min to reset a voicemail password!!!!!! We're dealing with the best!
    LOL - you're probably right. I'm not holding my breath. And it doesn't really matter. They're not going to fix it anyway. I've been through this numerous times before. I go through the hoops of them sending me texts several times, I tell them I'm getting them, and then 2 hours later - no texts. Whatever!
    05-15-09 04:22 PM
  11. monsoon#IM's Avatar
    So 3 emails....3 different reps and 2 voicemails!!!! Why tell us to call if you won't answer? If you wanted us to leave a voicemail so you could call back why not just call us!!!!!!
    05-15-09 04:24 PM
  12. cookie56's Avatar
    So 3 emails....3 different reps and 2 voicemails!!!! Why tell us to call if you won't answer? If you wanted us to leave a voicemail so you could call back why not just call us!!!!!!
    Cuz you're not me!! HAHAHA
    05-15-09 04:25 PM
  13. monsoon#IM's Avatar
    Good point...
    05-15-09 04:27 PM
  14. Casper34's Avatar
    hey cookie....

    did you put your number in the email?
    05-15-09 04:34 PM
  15. cookie56's Avatar
    hey cookie....

    did you put your number in the email?
    No, sure didn't. I didn't want them to call me so I didn't post my number. I did put my full name on the email, tho. Guess that's how they tracked me down like the dogs they are!
    05-15-09 04:37 PM
  16. ibbeach0's Avatar
    They tracked me down via my email address.
    They can do that but can't call????
    05-15-09 04:39 PM
  17. cookie56's Avatar
    They tracked me down via my email address.
    They can do that but can't call????
    Ibbeach0 - just drop my name...they'll call. LOL

    Seriously, tho - I wonder why they haven't called any of you. Maybe "my rep" just got back from lunch and decided to do something different....take the plunge and call the p*ssed off customer. Hmmm, maybe that's why I haven't heard back from her like promised.
    05-15-09 04:42 PM
  18. ibbeach0's Avatar
    Maybe it was a newbie that has not been fully integrated into the disease. LOL

    After the voicemail I left I do not expect a call back. If not Mr. Hesse will get yet another email about CS.
    05-15-09 04:45 PM
  19. AraiRider77's Avatar
    I texted myself at 4:32...it's still not recieved...this is comical, but only because it is Friday! Happy hour, here I come! Good luck you guys, I am outta here but I will be checking in periodically tomorrow...Hope it's up by tomorrow! Be safe everyone!!!
    05-15-09 04:50 PM
  20. cookie56's Avatar
    I texted myself at 4:32...it's still not recieved...this is comical, but only because it is Friday! Happy hour, here I come! Good luck you guys, I am outta here but I will be checking in periodically tomorrow...Hope it's up by tomorrow! Be safe everyone!!!
    Yes, it's happy hour for me, too. I think we all deserve a few! Thanks for the fun this afternoon. Hopefully we'll have something else to complain about tomorrow! Happy weekend, all!!!
    05-15-09 04:54 PM
  21. juttin3's Avatar
    wow sprint site works again!
    very slow though and no change in format .
    Last edited by juttin3; 05-15-09 at 05:54 PM.
    05-15-09 05:50 PM
  22. ibbeach0's Avatar
    Got a credit.
    05-15-09 05:58 PM
  23. cookie56's Avatar
    Got a credit.
    Good for you!
    05-15-09 06:30 PM
  24. LULU_BERRY's Avatar
    The site is up and running now. I just logged on to it. No changes of any type in format from what I had seen.
    05-15-09 06:59 PM
  25. Casper34's Avatar
    just tried logging on.... i get the same message....still down..... i thnk they need to get down on the knees and kiss some bootie!!!!
    05-15-09 07:07 PM
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