[lightingbird]

I have a who has a 8900 and is using digicel jamaica for service.

She is able to make and receive calls. She can receive emails but unable to get her blackberry browser to connect. This service was working fine until this past friday. Now she did mention someone else's email is on the phone but customer service could not remove that person until they called. Not sure I understand that part. We have tried the following:

1. Battery pull
2. Checked APN settings and tried:
APN:web.digiceljamaica.com
Username: blank
Password: blank

and..

APN: web.digiceljamaica.com
User: wapuser
Password: wap03jam
3. She is not sure if they recently sent any new service books.
4. She spoke to her customer service and stated her account is properly provisioned.
5. Her wifi is on but she is not connected to any local network.
6. We checked her browser version and she has 4.6.1.250.

At this point, I am stuck. Any insight or ideas that I can try? She gets unable to connect when she tries to use her blackberry browser.