1. tashiegurl07's Avatar
    ok i was sending a text to someone and i typed in the letter G and it typed th and then the screen went black and it wont let me click on anything from the keyborad part... my track ball works but i cant click on anything??? this is the second time in 3 months it had happen to me... and i called the place where i got it and all they told me was to move the battery but it still wont work!!
    04-06-09 07:41 AM
  2. Reed McLay's Avatar
    The advise to remove and reinstall the battery should return you to normal service. It clears and restarts all the software in the BlackBerry.

    If that does not correct you problem, you have a hardware error and that is covered by your device warranty.
    04-06-09 09:37 AM
  3. pkcable's Avatar
    When you do the battery pull, which is like rebooting is to a computer, leave the battery out for 30 seconds to make sure to does a cold reboot. Again as Reed says if that don't work ask your carrier for a warrenty replacement.

    EDIT: And do an actual pull, don't use a program that simluates a pull, like Quick Pull, or Softreset.
    04-06-09 09:41 AM