-
OK, so from the beginning, I was one of the users with no texting right from the get go on the 17th Dec.
On Monday (1-12-09 at 9am) I was doing my 'almost' daily call in and maybe it was just by luck, but I landed this younger CSR named Rusty. I wasn't mad or upset, or any of that, (it's just a phone), but I was dissatisfied that after so many call in's, we weren't getting anywhere.
Now came Rusty's turn. I explained what has been tried in the numerous calls and that the problem continues to persist, and we went thru a couple of the usual moves, (always do the easy stuff first, right), and still, the texting didn't work.
I figured this was near the end of the call, so I was grabbing my keys and getting ready to leave the house. Rusty said he noticed some things on my account that weren't set right, he put me on hold for a minute, and came back on, and asked if I could do a device wipe with him. (time consuming) I said yeah, lets do it, and I made a backup in desktop manager. He walked thru the process of sweeping out the device all the way back to bare bones and reloading the OS and service books, and ONLY restoring my address book. He explained that if there was something buggy that got put in the backup, it was a chance it would be put back in if I restored all the app's that were wiped.
Now, FINALLY, the phone came to life the way it should be. We went back and forth with texts, PIN's and emails. He checked the voicemail, restored my email addresses the way they were, reset my user name and password in BIS, and double checked all of it.
In total, it took over TWO HOURS with him on the phone (we didn't finish up till almost 11:30) and not once did I get the impression he was getting frustrated. I had the sense that he actually wanted to get accomplished what he did, and make the damn phone work the way it is intended.
Now, it's two days later. I've been purposely going real hard with the texts and various functions on the phone and everything runs flawless. It seems like the entire phone runs faster than it did before, switching between functions and browsing the net. I've been keeping an eye on the texting speed and they average around 4-6 seconds, I haven't missed a singe one, and right now, my online call log says I've done around 350 texts with a half dozen people who use different carriers.
In summary:
I've been a nextel customer for over 12 years now. I use this phone for business and it performs perfectly the way I need it to. I know it's on iDen and the OTA data speeds are slower, but I don't need a toy to watch TV on, I have 5 LCD's in my home and that's enough brain sucking television in my life as it is. I need the DC to direct employees and conduct every day biz. Other than the lack of streaming vid, the browser actually does do a nice job. Sites load at a pretty decent speed all things considered, functions that are important to me, like email, work absolutely perfect and with incredible speed. On top of it all, when I get near one of my WIFI's, well all I can say is 3G can bite me, this sucker can and will fly on WIFI.
All it took was a great CSR who was wiling to put in the time to iron out, or at least temporarily fix, the ongoing issues we're having. I wish there was a way to put in a good word with this guys boss, because I feel he really does deserve a pat on the back, (and a few more bucks in his wallet.)
Thanks,
JaredLast edited by Jared1107; 01-14-09 at 02:38 PM.
01-13-09 10:07 PM
