[torielynn]

Help! I just recently made multiple exceptions and another new profile. And after that happened when I receive text messages from only one specific contact my alert tone will not sound. The tone will sound for all of my other contacts.

I have tried battery pulls with my phone both on and off. I have tried changing the tone to many different ones. Nothing seems to be working. I have even changed to different profiles and the same problem happens.

Any ideas? Thanks

[jenaywins]

Try deleting the contact and readding it.

[anon(153966)]

For said contact with the issue, is there an exception set?

Also, if no exception is set, in the NEW profile you created, was a tone set for text?

[torielynn]

Thanku sooo much! Who knew it was that simple!

[torielynn]

For said contact with the issue, is there an exception set?

Also, if no exception is set, in the NEW profile you created, was a tone set for text?

Yes there is an acception set for that contact.