1. krismag615's Avatar
    I dropped my phone and the scrollball popped out. The phone still worked, I could still answer calls and text, I just couldnt scroll down, etc. The battery died out and when I charged it, it wouldnt turn back on. I replaced it with a new battery and charged it again and it still wont seem to turn on. Only when I plugged it to the charger did the charging logo (battery icon with a lighting bolt through it) come on the screen. I replaced the scrollball along with a new keyboard and when I tried to turn it back on, it still wouldnt turn on. When its connected to the charger, all that shows up on the screen again is the charging logo. We tried to turn it on with my simcard and without it. My boyfriend changed the scrollball and the keyboard and he examined the phone and everything seem to look fine and in place. Does anyone know what else I am missing or need to do to get it powered back on?
    09-04-08 10:47 PM
  2. Blackburry5's Avatar
    Do you have insurance on the phone? If you do, I'd go to your carrier and exchange it for a brand new one.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-04-08 10:58 PM
  3. krismag615's Avatar
    **update

    So my boyfriend and I have been trying to fix this phone. He tried installing the OS on it or plugging it into the computer but it wouldnt recognized it. No luck.

    Today I dcided to give it one more try before calling it dead, and when I pressed the power button, it turned on! Everything was still there, all my info, texts, etc. The first screen that came on said that the battery was drained. So i plugged it into the charger and seemed to work fine. I couldnt connect to a network though cause the battery was too low and it said it couldnt find a radio signal. I decided to try it with my sim card in this time since when it magically turned on there was no sim in it. Well, when I tried to turn it back on, it cameback to the same white screen, battery logo and lghting bolt. Any ideas anyone??
    09-06-08 08:07 AM
  4. StoneRyno's Avatar
    It seems to me there is some damaged hardware as a result of dropping it. If you have insurance I would just get a replacement or see if they can repair it. The good news is if the BB powers on without the sim card in you can perform a backup of you BB and 3rd party apps so that you can load all of that on a replacement BB in the event you get a replacement.

    Posted from my CrackBerry at wapforums.crackberry.com
    09-07-08 10:48 AM
  5. krismag615's Avatar
    Well it was an interesting thing to get the OS back on the phone. It would stop and fail when it tried to initialize the phone. So what I did is during that process (The phone would not turn on when plugged in at all) I unplugged the phone, turned it on and it initialized and installed the new OS. The problem now is something to do with the battery. Might have a bad battery. But the OS works and I am trying the old battery and charging it right now. Thanks to Reed McLay.
    09-07-08 09:47 PM
  6. ScandaLeX's Avatar
    Well it was an interesting thing to get the OS back on the phone. It would stop and fail when it tried to initialize the phone. So what I did is during that process (The phone would not turn on when plugged in at all) I unplugged the phone, turned it on and it initialized and installed the new OS. The problem now is something to do with the battery. Might have a bad battery. But the OS works and I am trying the old battery and charging it right now. Thanks to Reed McLay.
    Its always been said to NEVER unplug the phone during an OS upgrade; you can actually cause yourself or the BB more harm than good. If the battery is no good, I believe your carrier can exchange it for a new one.
    09-07-08 09:53 PM
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