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there's a one-year warranty right? or does that not cover the above defect/only applies if purchased from RIM? i bought it from sprint and returned it within 30-days, but they wouldn't accept the phone because of the defect. solutions? please cite sources if you can. thanks. i'm no longer with sprint. we switched back to verizon before the 30-days and before we brought the screen in to try to repair/return it.
A cracked screen is not considered a defect. It is considered damage and as such it isn't covered by warranty. A warranty only covers a manufacturing defect. Sorry.
If you have insurance then it would be covered under that although there is usually a $100 deductable.
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do you know where it is in writing, say on the bb site, so i can show my mom please? thanks
i would suggest ordering a new screen repairing it and then returning it or selling it on eBay