1. paradive's Avatar
    ok.
    when i woke up, i started playing some music...

    after a few songs, i pressed pause and went to get up.
    and WHAM! it went to do a full reboot.

    fine.
    upon reboot, the trackpad button wouldn't work normally; in the media player, it just started deactivating the speakerphone, switching it to handset.
    in the main screen, pushing the trackpad button brings up the search screen with "$n".

    fine. it can't get worse, right?
    i'll do a physical battery pull...
    now, none of the buttons are working.
    and i can't even get the screen to display!!!

    *curses the gods*

    now, after pushing the Talk key about a hundred times, i get the display back, but still no buttons are working.

    now, i'm reading that there are no viruses for BB OS, but something's DEFINITELY amiss!

    is there anything i can do?

    any ideas???
    05-24-14 01:26 PM
  2. masterscarhead1's Avatar
    ok.
    when i woke up, i started playing some music...

    after a few songs, i pressed pause and went to get up.
    and WHAM! it went to do a full reboot.

    fine.
    upon reboot, the trackpad button wouldn't work normally; in the media player, it just started deactivating the speakerphone, switching it to handset.
    in the main screen, pushing the trackpad button brings up the search screen with "$n".

    fine. it can't get worse, right?
    i'll do a physical battery pull...
    now, none of the buttons are working.
    and i can't even get the screen to display!!!

    *curses the gods*

    now, after pushing the Talk key about a hundred times, i get the display back, but still no buttons are working.

    now, i'm reading that there are no viruses for BB OS, but something's DEFINITELY amiss!

    is there anything i can do?

    any ideas???
    Take out the battery for up to 5 minutes. It isn't truly a battery pull unless you leave it out for more than 30 seconds
    Don't harass it. Give it time to start up. Just leave it. Seriously.
    Then see if anything works. If not, come back and tell us the model and OS
    05-24-14 10:46 PM
  3. scottydl's Avatar
    The good news is, IF you are not able to restore your 9310... these phones are dirt cheap now, and a restore from BB Desktop (if you use that regularly to back up your phone's data) should be pretty easy.
    05-25-14 06:47 PM

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