1. Rngadng's Avatar
    I apparently killed my Verizon Curve (8330) this weekend attempting to back it up as part of an available upgrade. Any suggested fixes are welcome.
    Here is the rundown.
    1. As noted, Curve 8330 with Verizon, with OS (Verizon's official latest). We were doing a back-up because the Curve had been dropping several calls lately (and it had not done so previously). We thought it might be the start of something, so we wanted to do a back-up.

    2. Desktop Manager is 5.0 (because we also have a Storm).
    A. Verizon instructed that it "should not be a promblem" to back-up a 4.7 device with a 5.0 DM.

    3. Connected the Curve to DM for the first time in months.

    4. I presume becuase it had not been connected in months, we were prompted to do an upgrade of various systems, so I accepted (wish I had not).

    5. During the back-up (as part of the upgrades) a fatal error occurred at stage 6 of 11 stages of this back-up. Since that fatal error, the Curve will not power up at all.
    A. LED: blinks twice with orange lights (and this process repeats).
    B. Changed battery: no power up.
    C. With the aid of Verizon help line, we tried to shock the Curve to life via power cord and no battery--nothing changed.

    6. I worked with Verizon helpline for over 1 hour and nothing changed.
    Lost contacts, etc. Still inoperable.

    Any thoughts are appreciated. Thanks in advance.
    08-24-09 01:48 PM
  2. huckduck's Avatar
    08-24-09 02:18 PM
  3. AaronWasHere's Avatar
    Also make sure you are getting the correct OS

    BlackBerry® Software Updates is VZW's site for that
    Last edited by AaronWasHere; 08-24-09 at 04:08 PM.
    08-24-09 04:05 PM
  4. Reed McLay's Avatar
    08-24-09 04:42 PM