Curve 8330 inoperable after attempted backup
Friends
I apparently killed my Verizon Curve (8330) this weekend attempting to back it up as part of an available upgrade. Any suggested fixes are welcome.
Here is the rundown.
1. As noted, Curve 8330 with Verizon, with 4.7.0.55 OS (Verizon's official latest). We were doing a back-up because the Curve had been dropping several calls lately (and it had not done so previously). We thought it might be the start of something, so we wanted to do a back-up.
2. Desktop Manager is 5.0 (because we also have a Storm).
3. Connected the Curve to DM for the first time in months.
4. I presume becuase it had not been connected in months, we were prompted to do an upgrade of various systems, so I accepted (wish I had not).
5. During the back-up (as part of the upgrades) a fatal error occurred at stage 6 of 11 stages of this back-up. Since that fatal error, the Curve will not power up at all.
A. LED: blinks twice with orange lights (and this process repeats).
B. Changed battery: no power up.
C. With the aid of Verizon help line, we tried to shock the Curve to life via power cord and no batter--nothing changed.
6. I worked with Verizon help line for over 1 hour and nothing changed.
Lost contacts, etc.
Any thoughts are appreciated.
Rngadng.