1. EverythingNMore's Avatar
    I purchAsed my bb 2 months ago on eBay brand new to replace a used one I had puchased on eBay. When I turn it on I can't access any of my menu options. I can only move the trackball across the 5 along the bottom of the screen. It will not turn off manually I have to take the battery out everytume forit to reboot. I read some other troubleshooting forums so I tried replacing the battery and I took out the media card. Nothing helped. I want to try and see if it will upgrade but I don't have the software on my computer to do so. Someone please help me!!!!!!!!!!!!!!
    07-11-10 04:26 PM
  2. Yzf600rmb's Avatar
    Load the software then!
    Smartphones, Cell Phones & Smart Phones at BlackBerry.com
    Wipe it clean, load current software then report back.
    we will also need to know what device you have and software to help us help you.
    Sounds like something strange with the OS or IT policy within the phone.
    If a wipe/reload doesn't help, then we can try to remove previous IT policies.
    07-11-10 04:44 PM
  3. EverythingNMore's Avatar
    It's a curve 8330
    07-11-10 04:46 PM
  4. Yzf600rmb's Avatar
    Download Desktop manager on your PC and let it find the latest software for you.
    Once the lastest software is running, report if you still have issues.

    http://http://na.blackberry.com/eng/services/desktop/
    07-11-10 04:54 PM
  5. a100111001's Avatar
    Name: System
    GUID: 97c9f5f641d25e5f
    Time: Jul 11, 2010 21:22:26
    Warning! Deprecated API access logged: VerticalIndentFieldManager#VerticalIndentFieldMana ger(long)
    Traceback:
    No detail message
    net_rim_cldc-9(4AD92B03)
    EventLogger
    logStackTrace
    0x990F
    net_rim_cldc-24(4AD92B03)
    UiInternal
    logDeprecatedWarning
    0xA93D
    net_rim_cldc-25(4AD92B03)
    VerticalIndentFieldManager
    <init>
    0xB4EF
    net_rim_cldc-25(4AD92B03)
    VerticalIndentFieldManager
    <init>
    0xB4D4
    net_rim_bb_facebook-5(4AF469EB)
    FacebookUserInfoField$NameStatusDateManager
    <init>
    0x37AF
    net_rim_bb_facebook-5(4AF469EB)
    FacebookUserInfoField
    <init>
    0x316A
    net_rim_bb_facebook-5(4AF469EB)
    FacebookUserInfoField
    <init>
    0x30DB
    net_rim_bb_facebook(4AF469EB)
    StreamCommentEvent
    makeUserInfoField
    0x8F64
    net_rim_bb_facebook(4AF469EB)
    StreamCommentEvent
    setupUserInfoFields
    0x8DB1
    net_rim_bb_facebook(4AF469EB)
    StreamCommentEvent
    addStreamCommentFields
    0x8D53
    net_rim_bb_facebook-2(4AF469EB)
    StreamCommentEvent$2
    run
    0x7890
    net_rim_cldc-2(4AD92B03)
    Thread
    run
    0xA673

    i just got this log on my bb and dont know what it means, i am not allowed to post new threads, just wondering if anyone can help
    07-11-10 04:56 PM
  6. Motorcycle Mama's Avatar
    It's considered very poor forum etiquette to hijack someone else's thread with an unrelated issue.
    07-11-10 04:59 PM
  7. a100111001's Avatar
    i am sorry about it, but i have been on this site for a good hour and cant figure out how to create a thread
    07-11-10 05:30 PM
  8. albee 1's Avatar
    At the very top of the previous page: New Post. Hope that helped.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-11-10 06:08 PM
  9. EverythingNMore's Avatar
    So I uploaded the new software and my phone is still doing the same thing. My icons have moved and some have changed but I still cannot get to my messages which are piling up lol or facebook or anything else on my phone. Any other suggestions???
    07-11-10 11:23 PM
  10. gmmech07's Avatar
    So I uploaded the new software and my phone is still doing the same thing. My icons have moved and some have changed but I still cannot get to my messages which are piling up lol or facebook or anything else on my phone. Any other suggestions???
    So pushing the menu button doesn't do anything? You can't access anything but the home screen? And clicking the trackball doesn't do anything either? Or can you select the icons on the home screen?
    07-12-10 03:33 AM
  11. EverythingNMore's Avatar
    Yes I could only access the home screen menu. I can't click on anything on the home screen and I can't get to the big menu. I resolved the whole situation, went to Verizon and getting a new phone tomorrow. Thanks for the tips everyone!!
    07-13-10 02:12 PM
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