Blackberry problem please help!!!

I purchAsed my bb 2 months ago on eBay brand new to replace a used one I had puchased on eBay. When I turn it on I can't access any of my menu options. I can only move the trackball across the 5 along the bottom of the screen. It will not turn off manually I have to take the battery out everytume forit to reboot. I read some other troubleshooting forums so I tried replacing the battery and I took out the media card. Nothing helped. I want to try and see if it will upgrade but I don't have the software on my computer to do so. Someone please help me!!!!!!!!!!!!!!

Load the software then!
Smartphones, Cell Phones & Smart Phones at BlackBerry.com
Wipe it clean, load current software then report back.
we will also need to know what device you have and software to help us help you.
Sounds like something strange with the OS or IT policy within the phone.
If a wipe/reload doesn't help, then we can try to remove previous IT policies.

It's a curve 8330

Download Desktop manager on your PC and let it find the latest software for you.
Once the lastest software is running, report if you still have issues.

http://http://na.blackberry.com/eng/services/desktop/

Name: System
GUID: 97c9f5f641d25e5f
Time: Jul 11, 2010 21:22:26
Warning! Deprecated API access logged: VerticalIndentFieldManager#VerticalIndentFieldMana ger(long)
Traceback:
No detail message
net_rim_cldc-9(4AD92B03)
EventLogger
logStackTrace
0x990F
net_rim_cldc-24(4AD92B03)
UiInternal
logDeprecatedWarning
0xA93D
net_rim_cldc-25(4AD92B03)
VerticalIndentFieldManager
<init>
0xB4EF
net_rim_cldc-25(4AD92B03)
VerticalIndentFieldManager
<init>
0xB4D4
net_rim_bb_facebook-5(4AF469EB)
FacebookUserInfoField$NameStatusDateManager
<init>
0x37AF
net_rim_bb_facebook-5(4AF469EB)
FacebookUserInfoField
<init>
0x316A
net_rim_bb_facebook-5(4AF469EB)
FacebookUserInfoField
<init>
0x30DB
net_rim_bb_facebook(4AF469EB)
StreamCommentEvent
makeUserInfoField
0x8F64
net_rim_bb_facebook(4AF469EB)
StreamCommentEvent
setupUserInfoFields
0x8DB1
net_rim_bb_facebook(4AF469EB)
StreamCommentEvent
addStreamCommentFields
0x8D53
net_rim_bb_facebook-2(4AF469EB)
StreamCommentEvent$2
run
0x7890
net_rim_cldc-2(4AD92B03)
Thread
run
0xA673

i just got this log on my bb and dont know what it means, i am not allowed to post new threads, just wondering if anyone can help

It's considered very poor forum etiquette to hijack someone else's thread with an unrelated issue.

i am sorry about it, but i have been on this site for a good hour and cant figure out how to create a thread

At the very top of the previous page: New Post. Hope that helped.

Posted from my CrackBerry at wapforums.crackberry.com

So I uploaded the new software and my phone is still doing the same thing. My icons have moved and some have changed but I still cannot get to my messages which are piling up lol or facebook or anything else on my phone. Any other suggestions???

Originally Posted by EverythingNMore

So I uploaded the new software and my phone is still doing the same thing. My icons have moved and some have changed but I still cannot get to my messages which are piling up lol or facebook or anything else on my phone. Any other suggestions???

So pushing the menu button doesn't do anything? You can't access anything but the home screen? And clicking the trackball doesn't do anything either? Or can you select the icons on the home screen?

Yes I could only access the home screen menu. I can't click on anything on the home screen and I can't get to the big menu. I resolved the whole situation, went to Verizon and getting a new phone tomorrow. Thanks for the tips everyone!!