[nmouchel]

Hi Guys

I've joined this board since this problem is doing my head in!

When I was living in the United States I bought a Curve 8900 and had the Blackberry service with T-Mobile which worked fantastically.

I moved back to Switzerland a few weeks ago and just signed up for my BB service over here with the Blackberry plan they offer. Now I've noticed that with several applications, it says that my Data connection is refused or cannot find it.

I've done a hard reset of the phone since I thought it may have contained some T-Mobile settings but that didn't change anything.

Does anybody have any idea?

[fatboy97]

First, I would go to Options > Advanced Options > Host Routing Table > Menu > Register Now... you should get an email from your provider that your device is registered.

Second, login to your provider's BIS website and resend your Service Books... you should then get an email back for every email address you have registered with them... and no, I do not know your provider's BIS website... sorry!!!

[nmouchel]

Ok I did the 2 steps you just mentioned above but I still don't have some apps working.

Perhaps I should mention that Windows Messenger works but none of the Google Apps, the Blackberry Maps nor Facebook. I can also receive emails

[fatboy97]

Not sure if Windows Messenger uses data.... not totally sure... however, apps like Facebook, GoogleMaps, GoogleSync, BB Maps all require a BB Data Plan.

Are you getting EDGE on your screen, or what???

[nmouchel]

My BIS here doesn't have EDGE if I'm correct but uses GPRS. I belive my friends aren't having any problems and they use the same BIS as I do...

[nmouchel]

Here is a list my plan is subscribed too:

Basic Data SOC 21.08.2009
Basic GPRS 21.08.2009
BlackBerry Internet Service 21.08.2009
Mobile Modem 21.08.2009
Late Call Forwarding soc 21.08.2009
SMS optimization for Optima 21.08.2009
Preferred Numbers SOC 21.08.2009
Welcome SMS 21.08.2009
Young Surf Voice & SMS 21.08.2009
Settings for mobile internet 21.08.2009
OTA Access 21.08.2009
Missed Call Alert 21.08.2009
Multimedia Messaging Services 21.08.2009
Mobile Internet Surf 21.08.2009
Orange Box 21.08.2009
Opt international 0030 FU 21.08.200

[nmouchel]

Ok I called the phone company (for the 3rd time) and they realised that something was missing. Works fine now. GRRrrr

Thanks for all your help!

[fatboy97]

Not all Customer Service Reps know how to work with Blackberrys, so don't color me surprised.

[aristile]

Not all Customer Service Reps know how to work with Blackberrys, so don't color me surprised.

What does that color look like?

[fatboy97]

What does that color look like?

LOL.... I think that is Minnesota Viking's Purple!!!

[aristile]

LOL.... I think that is Minnesota Viking's Purple!!!

Ah, Favre purple. Makes sense.

[Seanski2]

Ok I called the phone company (for the 3rd time) and they realised that something was missing. Works fine now. GRRrrr

Thanks for all your help!

What was missing (I have the same problem) ?

[3CISSBB]

Ah, Favre purple. Makes sense.

Actually, I think it's more magenta! Just sayin!!!