1. Knocka#CB's Avatar
    I just tried to do a Backup of my 8300 using the Desktop Manager (latest version). I get an error messages when it is "Receiving Profiles." It says: Communication Error. "The data was not recognized by the device." All I can do is click OK, at which point it jumps to Organizing Databases, and shuts down.

    Since my last successful backup, I have installed Empower email viewer version 2 (replacing version .91) and SimulSays.

    Anyone experiencing a similar problem? Thanks.

    07-11-07 06:46 PM
  2. anon(153966)'s Avatar
    I had this yesterday, are you on Vista? Nonetheless, I had to wipehandheld to resolve it...

    But, I think in Desktop Manager you can uncheck profiles, thus the backup will complete...
    07-11-07 06:50 PM
  3. Knocka#CB's Avatar
    If I wipe handheld, that means a new Enterprise Activation and rienstall of all programs. Ugh!
    When you say Uncheck Profiles, do you mean to do a selective backup. I tried that, and Profiles is greyed out and cannot be unselected.
    07-11-07 06:57 PM