1. spetras73's Avatar
    Hi,

    New AT&T 8900 won't startup. Just hangs at white screen with little black clock spinning.

    Weird.

    Only a few 3rd party apps on the device, mostly Google Mobile Apps. No themes or anything.

    Pulled battery many times.

    Any other way to force a reset?

    Thanks.
    11-08-09 08:26 AM
  2. fatboy97's Avatar
    About the only way I know to get this to work again is to reload your OS... check out the BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry
    11-08-09 10:21 AM
  3. Easy's Avatar
    How long are you letting it start-up? Mine takes a few minutes. Sounds silly, but I've seen ppl not letting it start long enough- seems like forever.
    11-08-09 10:38 AM
  4. spetras73's Avatar
    I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

    Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

    Posted from my CrackBerry at wapforums.crackberry.com
    11-08-09 08:29 PM
  5. fatboy97's Avatar
    I've let it start for a long time - 20 minutes or so. Plugged in and not plugged in. No luck.

    Thanks for the suggestions, if I can't even get it to start, how do I reload the OS? (I will go read the article now )

    Posted from my CrackBerry at wapforums.crackberry.com
    Read that thread I posted above... also read the Upgrade/Downgrade procedure
    11-08-09 08:44 PM
  6. spetras73's Avatar
    Thanks, I am starting in on it right now.

    I will let you know how it goes, thanks again.
    11-08-09 09:26 PM
  7. spetras73's Avatar
    seems to be working!

    Thanks for the help.
    11-08-09 10:35 PM
  8. spetras73's Avatar
    well, this is weird.

    went thru the procedure and got the phone back to factory fresh.

    first app i tried to install was BB Messenger 5.0. Told the phone to reboot, it never came back! Dead again.

    Reloading again now, I will be leaving off BBM 5.0 for sure. :s
    11-08-09 11:11 PM
  9. fatboy97's Avatar
    You might need to get a new device... it should work with BBM 5.0.
    11-09-09 10:43 AM
  10. o0stryxs0o's Avatar
    I agree it sounds like you have a faulty device. There is no reason why BBM shouldn't work. Ask ATT what the deal is an get them to replace the device.

    Posted from my CrackBerry at wapforums.crackberry.com
    11-09-09 12:22 PM
  11. spetras73's Avatar
    Really? BBM 4.6 works. Maybe some issue with the AT&T version of OS 4.6? BBM 5.0 works fine on my old 8110 (this 8900 is actually my wife's.)

    I will keep a close watch for any other odd behavior.

    Thanks.
    11-09-09 03:19 PM
  12. spetras73's Avatar
    To close the loop, we replaced the unit.

    So far so good but I haven't put BBM 5.0 back on it yet....
    11-12-09 12:05 PM
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