1. gr82831's Avatar
    Hi guys,
    Wonder if you can help, I cant seem to get past the welcome screen when bb 8900 loads up. This is the first line.

    "THIS HANDHELD DEVICES INCLUDES SOFTWRE"

    I have reloaded the device software but still have the same problem.

    I can still call the phone but that is it.

    Any suggestions would be welcomed.

    Kind Regards

    Gary
    10-15-10 03:17 AM
  2. mynameismerlin's Avatar
    Nuking the BB with BBSAK helps. Use BBSAK to completely wipe the phone, and load the new OS. I had something very similar; I gambled and decided to upgrade from 4 to 5, and some apps from when I was 4 were trying to launch the security prompt at the same time 5 was coming up; which prevented a successful boot.
    10-15-10 12:49 PM
  3. njaremka's Avatar
    um, have you tried clikcing the "OK" button?
    10-15-10 12:55 PM
  4. Ahmed G.'s Avatar
    wiping it with BBSAK and reloading the OS should fix it
    10-15-10 07:38 PM
  5. Jaay Bee's Avatar
    umm, Im having a similar problem, but this occurred when I updated my phone from os5 to os6. I cannot press okay or scroll because my trackpad wont select. Any ideas what to do?
    09-16-12 02:54 AM
LINK TO POST COPIED TO CLIPBOARD