1. curvebella's Avatar
    Downloaded New FB App, reset the phone and the result was a blank screen which flashes to white w/ "Device Error 370" but never stays on long enough to allow the reset. I've updated the Blackberry desktop program & connected the phone, but because the phone is stuck in the reboot cycle, I cannot do anything through desktop (message: "BlackBerry Desktop software cannot communicate with connected device.". Any help out there Thanks in advance.
    12-03-10 09:17 AM
  2. RWWackostu's Avatar
    12-03-10 09:34 AM
  3. curvebella's Avatar
    The info is great but is not working for me because the computer is reading my pin and not coming out of the reboot sequence, offering no options for reloading the OS in the device Application Loader screen... any other suggestions?
    12-03-10 10:49 AM
  4. RWWackostu's Avatar
    Did you do a battery pull first to see if that would correct the 307 error. Sorry I didnt recommend that first. Try a battery pull and see if it boots normally.
    12-03-10 11:06 AM
  5. curvebella's Avatar
    Yes, I did that when the problem began last night and as instructed in the link you sent. I'm beginning to go through withdrawal because I'm tethered to my desktop. oh the horrors of a Curve-less existence...
    12-03-10 11:32 AM
  6. RWWackostu's Avatar
    Pull the battery again. Then you can enter safe mode by holding the back button once you put the battery in. It may take a couple of minutes. You should then be able to delete FB and try and reboot or re-install your OS.
    12-03-10 11:38 AM
  7. curvebella's Avatar
    Tried it, No good... as soon as I put the battery in it starts the reboot cycle again & goes to a blank screen. any other suggestions?
    12-03-10 01:35 PM