I have this EXACT problem with my pearl....I havent been able to send pics for the last 4 months and care hardly ever receive them unless its to my email.... I havent found a resolution for it yet I read a thread a few weeks ago that we can contact our service provider to have them set something up, but I will have to find it again. If you find any resolutions PLEASE let me know..I'd love to get pics again lol.