1. loopin3rd's Avatar
    My wife's 8330 runs OS v.4.5.0.77, service provided by Verizon. We've had the phone about 60 days. Recently, the phone loses connectivity to high-speed data, apparently unrelated to signal strength. The network indicator degrades from 1XEV to 1X and prevents her from using BB messenger, accessing Facebook, etc. from work.

    When she returns home, where we are close to a tower, the phone will not pick up the 1XEV signal unless I do a battery pull, after which the phone returns to 1XEV and picks up all the messages that failed during the earlier period.

    Once before, while investigating this problem, I found the phone's Data Services (under Options, Mobile Network) had been switched off. Do not know how this occurred.

    Anyone have any ideas why this is happening or can recommend a fix before i go back to Verizon?

    Thanks to all who post here!

    Axel F
    12-04-09 10:55 PM
  2. e150gt's Avatar
    You need to get 8330/4.5.0.138 on there. That is the newest OS.

    Posted from my CrackBerry at wapforums.crackberry.com
    12-04-09 11:55 PM
  3. br.hoffman's Avatar
    Data services will automatically turn off if your battery is too low to support the signal. Not sure, but it may also happen if there isn't enough signal in the area. Someone else could chime in on that.

    As far as the signal degrade...we too have had issues at my daughter's work with signal. Verizon told us that it had to do with the recent integration of Alltel and it's towers. Not much help though. Sorry

    Posted from my CrackBerry at wapforums.crackberry.com
    12-05-09 08:56 AM
  4. loopin3rd's Avatar
    Thanks for the replies. I have a feeling that the loss of signal is due to the fact she works on the first floor of a 5 story medical building, around a lot of equipment.

    I will download the latest OS.

    I am trying to think of how to get the phone to automatically re-access the signal when she clears the building, rather than having to do a battery pull each day....
    12-05-09 10:07 PM
  5. barr151's Avatar
    Also have her dial *228 and hit option "2" to update roaming info. I had the same problem recently and this corrected it.
    12-06-09 12:32 PM
  6. xtort's Avatar
    You need to get 8330/4.5.0.138 on there. That is the newest OS.

    Posted from my CrackBerry at wapforums.crackberry.com
    4.5.0.175 is the newest OS for the 8330, regardless of what the provider has for their downloads. Link
    12-06-09 02:00 PM
  7. rayman21186's Avatar
    4.5.0.175 is the newest OS for the 8330, regardless of what the provider has for their downloads. Link
    .175 is way better than .138 or .77 were. I had .169 on my phone up until about 3 days ago and I am quite happy with the change to .175. More open memory, and smoother operation.
    12-06-09 09:14 PM
  8. e150gt's Avatar
    .175 is way better than .138 or .77 were. I had .169 on my phone up until about 3 days ago and I am quite happy with the change to .175. More open memory, and smoother operation.
    My DM does not prompt me to upgrade?
    12-06-09 10:18 PM
  9. xtort's Avatar
    DM goes to your provider downloads for updates. .175 is a manual download for those that are not on Sprint.
    12-07-09 12:33 AM
  10. e150gt's Avatar
    Oh I see. So maybe that's a task for me to do today!

    Posted from my CrackBerry at wapforums.crackberry.com
    12-07-09 10:47 AM
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