[MikeV101]

I just bought a new Blackberry 8320.

According to my carrier (Movistar) everything is activated on their end, they also say my PIN and EMEI are valid

I also upgraded my BB to the latest software but still I can not connect to BIS......always a small edge

Any advice?

[biomindscape]

have you went to options � advanced options � host routing table � menu click and select register now ?

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

have you went to options � advanced options � host routing table � menu click and select register now ?

Yes, I did that and according to my carrier its all fine

But I never got an email or any information as to hos to log into the BIS site

The only thing I can think of that might be causing the small edge is that the signal strenght is around -73

- Pin and EMEI are valid
- Carrier says I have a BB dataplan
- BB has the latest software upgrades

[lalunanegra]

there was an outage, the post is here

[lalunanegra]

sorry folks wrong link

[MikeV101]

well,I finally made it into the BIS site....so thats another problem solved

I'm not sure at to how to proceed next. I have sent the service books...but I'm not sure where they are sent to....either the device or the email address I provided/made

In the service status under Blackberry Internet Service says Connection not connected but under Mobile Network Options it does state Data Services ON

[biomindscape]

your service books can be found by going to options � advanced options � service book. When you register device it automaticlly sends the service books to your handheld . . And when you go to manage connections does it say BIS not connected and or BES not connected ?

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

when you go to manage connections does it say BIS not connected and or BES not connected ?

The screen is named Services Status

Voice Services
Status available
Connection:Mobile Network
Blackberry Internet Service
Connection: Not Connected
Blackberry Enterprise Server
Connection: Not Connected

Mobile Network
edge
Mobile Network Provider
movistar

Wifi Network
Active Profile: 3Com


- I do not have BES

- When I logged into my account on the BIS server I did sent the service books, but I never got any notification on my handheld that I recieved them

[biomindscape]

have you ran a diagnostics on the handheld ? Go to manage connections select services status � menu click select mobile network options � menu click select run diagnostics .

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

I started the diagnostic

Radio Data Activation: YES
Signal level -80dBm
Radio access: EDGE
Network:Movistar
IP address: 10.30.241.122
ICMP Ping Echo: NO

Blackberry registration: No
Connected to Blackberry: No
Blackberry PIN-PIN: No

[huckduck]

hate to state the obvious. did you do a battery pull?

[MikeV101]

many,many times

[biomindscape]

go back where you where and instead of clicking on diagnostic test select start provisioning

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

I dont seem to have that option

I have run diagnostic, change application and close

[freakboy2539]

when ya go into manage network hit the menu button it will give the option to run a test

[MikeV101]

I already ran a diagnostic ( see result above)

[MikeV101]

This is the result of the test

Radio Data Activation: YES
Signal level -80dBm
Radio access: EDGE
Network:Movistar
IP address: 10.30.241.122
ICMP Ping Echo: NO

Blackberry registration: No
Connected to Blackberry: No
Blackberry PIN-PIN: No

[biomindscape]

looks like its not registering and you need to take it to your carrier and tell them fix it or replace it.... It looks like they don't have your data plan active

Posted from my CrackalackinBerry at wapforums.crackberry.com

[MikeV101]

so its on the carrier's side and not the device itself?

[biomindscape]

hey Mike , try going to options �advanced options � browser push and make sure all are checked and set to allow and auto

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

everything was set to allow & auto

the only thing that wasnt checked was allowWAP push applications, so I checked that one as well

no luck though, still not working

[biomindscape]

did you resend service books and do a battery pull after you checked allow wap push apps ?

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

yes,but nothing

[biomindscape]

you could try wiping the handheld and reinstalling the OS but since you just got the phone I would take it back and make them give you one that works . When you get it run diagnostics and make sure everything works b 4 leaving .

Posted from my CrackBerry at wapforums.crackberry.com

[MikeV101]

so it is device related rather then software or on the carrier side?