[prometheus]

I did do a forum search on this. I couldn't find anything...

A few days ago my trackball starting acting up. I would press it to "enter" my selection and it would enter "Q*" it would track left, right, up, & down just fine. The problem was just pressing it. I used the "enter" button on the keypad (the arrow in the bottom right corner) and everything worked fine.

I tried every key to see if there was more problems. The B, N, M and "delete" keys enter strange data - interestingly they enter ws, ed, rf, and tg respecively. When you look at the keyboard, you'll see that the incorrect data for the trackball and for 3 keys in a row along the bottom row of letters enter data is respective to the top 2 keys of the top 2 rows. I know this sound confusing - just look at the keyboard and you'll see what I mean. I press "b" and "ws" is displayed on the screen.

I did a battery pull. No luck, did it again and again and left the battery out for a few minutes. The problem went away and I thought there was perhaps some sort of hardware error. I didn't drop it or get it wet or anything. I just thought this was an isolated incident and was unexplainable.

I cleaned it thoroughly. Replaced the trackball, cleaned up the memory, backed up and restored, and used the device with zero issues for a few days.

Well, it happened again. The EXACT same issue. I did 4 battery pulls and was ready to call in an insurance claim. But, after the last battery pull the problem went away.

I went back through all of the things I've done in the past few days and all I can think of is downloading some ringtones from crackberry. Just in case there was some issue with them, I deleted them. They were stored on my memory card and during one of my battery pulls I took the card out and the problem was still present.

I'm stumped - does this sould like hardware? Do you think it's a bug?

My device is an 8330, running OS 4.5.0.77 I have a LOT of third party apps, but have been using them error free for months.

Any ideas or toubleshooting would be appreciated. Please help.

[Heresy]

Has this device gotten wet at all? If not you could back up all your info and third party apps. Then wipe it with jl_cmdr and upgrade the OS. Or use crackmem to wipe and upgrade. Either or.

[prometheus]

no, did not get wet.

I'm with verizon - am I on most current OS w/ 4.5.0.77?

[Heresy]

Yes that is the newest one from verizon. You can still wipe your device then install it again. Get it from here BlackBerry® Software Updates
Or you can use this one. http://forums.crackberry.com/f52/new...evices-208149/ just delete the vendor.xml file. There are instructions on that link I gave you. Take a look at this for more detailed instructions. http://forums.crackberry.com/f95/pro...ocedure-53359/
Here to back up your third party apps http://forums.crackberry.com/f3/upda...updated-53201/
Here for instructions on wiping with jl_cmdr http://forums.crackberry.com/f3/how-...l_cmder-53502/

[prometheus]

Before I go thru with the wipe / restore process....

Is your thinking that this is not a hardware problem? Does this sound to you like it's software related?

[Heresy]

To me it sounds like a software issue. I would think that if it were hardware related the battery pulls wouldnt have corrected the issue.