Mine will do that occasionally and it's clean and no settings have been changed. It seems that it gets off track a lil bit (if that makes sense) so I just keep rolling it and pushing it in and eventually it gets back on track. Hope that helped!
It may be clean, but with the tiny mechanism, dust or a grain of sand can gum up the works. The ball may need another cleaning & the socket gently blown or cleaned out.
For some, rolling it back and forth can dislodge the debris but sometimes it takes a bit more.
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