-
I got my Curve 8330 2 weeks ago and changed my plan to SERO voice only ($30) and added the $30 BIS plan. I get my bill today and noticed im being charged for texts at 20 cents each
I call up retentions and they tell me that the BIS plan does NOT include unlimited text. I was under the impression that it was. I've read many places that texts are included. The rep says its not and i would have to add an additional text plan. I asked was she sure and she put me on hold, checked with someone else and she said it does not.I told her this must be something new that just happened because i know many people with the BB plan with texts included. I wanted to be sure so i hung up, called back, got another rep and that rep said the same thing. When did this happen?? I am pretty sure it used to included unlimited texts. She said Sprints website does not list unlimted SMS in the $30 BB plan. Im trying to get on the site now to check but its moving extremely slow. I asked her for a return kit so i can send the Curve back. I love the phone and I love CB but $30 add on PLUS a unlimited text plan is ridiculous. There is no way im paying that when i was getting data and texts for free with my regular SERO plan before i added the BIS. I guess its back to my Q9c for now. She also said she usually discourages people from getting a BB because of these extra add ons. Unless they really need it for business. She said she tells customers there are other PDA's just as good but dont need the expensive data plans. Just thought that was interestingLast edited by Karong; 06-30-08 at 09:46 PM.
06-30-08 09:43 PM - you need to call and speak to a supervisor or something. dont send you BB back.I got my Curve 8330 2 weeks ago and changed my plan to SERO voice only ($30) and added the $30 BIS plan. I get my bill today and noticed im being charged for texts at 20 cents each I call up retentions and they tell me that the BIS plan does NOT include unlimited text. I was under the impression that it was. I've read many places that texts are included. The rep says its not and i would have to add an additional text plan. I asked was she sure and she put me on hold, checked with someone else and she said it does not.I told her this must be something new that just happened because i know many people with the BB plan with texts included. I wanted to be sure so i hung up, called back, got another rep and that rep said the same thing. When did this happen?? I am pretty sure it used to included unlimited texts. She said Sprints website does not list unlimted SMS in the $30 BB plan. Im trying to get on the site now to check but its moving extremely slow. I asked her for a return kit so i can send the Curve back. I love the phone and I love CB but $30 add on PLUS a unlimited text plan is ridiculous. There is no way im paying that when i was getting data and texts for free with my regular SERO plan before i added the BIS. I guess its back to my Q9c for now. She also said she usually discourages people from getting a BB because of these extra add ons. Unless they really need it for business. She said she tells customers there are other PDA's just as good but dont need the expensive data plans. Just thought that was interesting
i have sero voice + bb and i dont get charged for texts...
this is strange.06-30-08 09:52 PM - man thats what i missed with sprint, you could kick and scream and get results!!! Tmo is not going to have that they dont have retention program like att and sprint.I said to cancel my service with tmo after an incident they screwed up, and i was like could i be transfered to dem she said there no department and turned my service off at that moment. I had to call up lol and tell them to turn it back on she made an mistake.
sometimes tmo will throw in bonus minutes, but i had to fight tooth and nail to get my problem fixed. it also took a total of 2 months, a lot of faxing contracts, buying a sidekick id retail, adding and canceling a new line, which led me to my bb curve!!! So with all the darkness there was light at the end
06-30-08 10:34 PM - you got hosed, I have the Blackberry Personal Package ($30 BIS Package) and it comes with unlimited texts it even says so in my current usage online right now...I got my Curve 8330 2 weeks ago and changed my plan to SERO voice only ($30) and added the $30 BIS plan. I get my bill today and noticed im being charged for texts at 20 cents each I call up retentions and they tell me that the BIS plan does NOT include unlimited text. I was under the impression that it was. I've read many places that texts are included. The rep says its not and i would have to add an additional text plan. I asked was she sure and she put me on hold, checked with someone else and she said it does not.I told her this must be something new that just happened because i know many people with the BB plan with texts included. I wanted to be sure so i hung up, called back, got another rep and that rep said the same thing. When did this happen?? I am pretty sure it used to included unlimited texts. She said Sprints website does not list unlimted SMS in the $30 BB plan. Im trying to get on the site now to check but its moving extremely slow. I asked her for a return kit so i can send the Curve back. I love the phone and I love CB but $30 add on PLUS a unlimited text plan is ridiculous. There is no way im paying that when i was getting data and texts for free with my regular SERO plan before i added the BIS. I guess its back to my Q9c for now. She also said she usually discourages people from getting a BB because of these extra add ons. Unless they really need it for business. She said she tells customers there are other PDA's just as good but dont need the expensive data plans. Just thought that was interesting07-01-08 12:18 AM
- You are getting the run around then! T-Mobile definitely has a retentions department as I usually end up speaking with them to get a better deal on phones.man thats what i missed with sprint, you could kick and scream and get results!!! Tmo is not going to have that they dont have retention program like att and sprint.I said to cancel my service with tmo after an incident they screwed up, and i was like could i be transfered to dem she said there no department and turned my service off at that moment. I had to call up lol and tell them to turn it back on she made an mistake.
sometimes tmo will throw in bonus minutes, but i had to fight tooth and nail to get my problem fixed. it also took a total of 2 months, a lot of faxing contracts, buying a sidekick id retail, adding and canceling a new line, which led me to my bb curve!!! So with all the darkness there was light at the end07-01-08 08:15 AM - My old SERO plan covered texts and data on PDA's too. I had a Touch and Q9c on my old plan all with data and texts included with no issues so i think you're wrong there. Only BB's are the exceptionsur old SERO plan covered texts/data on a regular phone, not a smartphone/BB. this is just the way it is and pretty much the way it has been. sorry.
07-01-08 08:30 AM
