11-26-08 08:21 AM
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  1. Prestin's Avatar
    Prestin
    I had a BB8310 which prompt me to validate work email account everytime.I did not change my domain password.First couple of months the account worked fine.Please advise on this!
    11-23-08 08:44 AM
  2. lastraid's Avatar
    lastraid
    Are you on the BIS or BES server for work?
    11-23-08 08:48 AM
  3. Prestin's Avatar
    Prestin
    I'm on BIS
    11-23-08 09:00 AM
  4. lastraid's Avatar
    lastraid
    Ok, This can be a couple of things then.

    1. log into the BIS site for your carrier and resend service books.

    2. The problem might be that BIS is having issues authenticating to your email.

    3. Delete the email source in the BIS and recreate it.

    4. battery reset your device.

    Try these and post back with results.
    11-23-08 09:05 AM
  5. Prestin's Avatar
    Prestin
    I have tried the procedures in vain. Still prompt to validate account after a short time after recreaction
    11-24-08 05:48 AM
  6. Prestin's Avatar
    Prestin
    I did resolve the problem by changing the domain password then recreate the email account.
    11-25-08 11:42 PM
  7. thepaintedpony's Avatar
    thepaintedpony
    Prestin, that happened to me too - and that was the only fix that worked. :-)
    11-26-08 08:21 AM
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