1. lilqueenie07's Avatar
    I've been having problems with my blackberry curve 8310 for the past 3 weeks and it's very frustrating. It all started when my phone would turn off after being connected for 3 minutes on phone conversations, but it would text just fine and never turn off. It wouldn't turn back on unless I hard booted the phone.. took out the battery for 30 secs and put it back in. I called ATT, and they sent me a new phone... but it still did it. I thought it might be the battery, so I bought a new one also. New Phone, New Battery.. it should work just fine, right?

    No, it still shuts off randomly during phone conversations. And in addition to all of that, my blackberry messenger now doesn't work. It did when I first recevied the phone. I have all of my contacts in my contact list, but when I send a message I only get the time clock. Not even a check mark saying the message was sent. My contacts don't receive my messages, and I do not receive theirs.

    I take good care of my phone because I use it all the time, and I really loved my blackberry until recently. Does anyone have any idea on how to fix any of these problems?
    12-04-08 09:44 AM
  2. ghostshell's Avatar
    What OS are you running, try upgrading to
    12-04-08 09:48 AM
  3. lilqueenie07's Avatar
    How do I do that? Will that wipe out everything I have?
    12-04-08 09:50 AM
  4. BlackBerryBob's Avatar
    What is your File Free memory? And no, it will not wipe out your information. I would backup your BB first though.
    12-04-08 09:51 AM
  5. lilqueenie07's Avatar
    How do I check that? It should be fine because it's a brand new phone AND I have a memory card in it.. I save all my pictures to my memory card.
    12-04-08 09:53 AM
  6. BlackBerryBob's Avatar
    How do I check that? It should be fine because it's a brand new phone AND I have a memory card in it.. I save all my pictures to my memory card.
    The File Free memory is the BB's internal memory. All applications are stored here along with other misc. items.

    Hold the ALT key and type in race. Let go of the ALT key and scroll down until you see File Free memory. What is the number?
    12-04-08 09:57 AM
  7. lilqueenie07's Avatar
    I tried holding in ALT race.. and then letting go of the ALT key and nothing happens?
    12-04-08 10:03 AM
  8. lilqueenie07's Avatar
    How do I find out what OS I'm running?
    12-04-08 10:12 AM
  9. devnull_1101's Avatar
    Try holding Alt and hitting H from home screen, that will show OS version and File Free. or go to Options -> About and at least you can see OS version from there.
    12-04-08 10:17 AM
  10. lilqueenie07's Avatar
    OS v4.2.2.170 Platform

    None of the Alt h or Alt race is working?
    12-04-08 10:20 AM
  11. BlackBerryBob's Avatar
    Go to Options - Status (memory)
    Options - About (OS ver.)
    12-04-08 10:37 AM
  12. lilqueenie07's Avatar
    File Free: 29678723 Bytes
    OS v4.2.2.170 Platform
    12-04-08 10:42 AM
  13. ronb's Avatar
    I believe that the key sequence is ALT - Left Shift - H to get that screen up.
    Good Luck on your quest!
    12-04-08 01:52 PM
  14. aliishhaxo's Avatar
    Oh wow, thats annoying.
    I have the same problem with my phone, but I dont have a BB.
    I feel your pain =X
    12-04-08 03:00 PM
  15. jgbrock's Avatar
    There is no fix.

    Trust me on this. I have gone through 4 curves and #5 should be arriving tomorrow.

    If there is a hardware or software "fix" that I haven't tried, I can't imagine what it might be.

    Get rid of the phone, it is never going to stop doing it.
    12-04-08 07:20 PM