12-05-08 11:12 AM
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  1. grannatorylan's Avatar
    grannatorylan
    A coworker and I both have BB Curves - I can open documents - Word/Exel. She can't open documents on hers. I have check settings, but can't figure why she can't open documents. Thanks.
    12-05-08 08:48 AM
  2. BlackBerryBob's Avatar
    BlackBerryBob
    What version of OS does she have?
    12-05-08 08:49 AM
  3. howie's Avatar
    howie
    check Options \ Advanced Options \ Applications and see if there is a "BlackBerry Attachment Service" listed
    12-05-08 08:52 AM
  4. grannatorylan's Avatar
    grannatorylan
    There is a Blackberry Attachment Service and the OS Version is 4.2.2.170.
    12-05-08 10:30 AM
  5. BlackBerryBob's Avatar
    BlackBerryBob
    I don't think this option was available until 4.5...I think.
    12-05-08 10:36 AM
  6. Max69's Avatar
    Max69
    The BlackBerry Attachment Service was available before 4.2, but only for email attachments. You couldn't open a doc copied to the device until 4.5.
    12-05-08 10:39 AM
  7. grannatorylan's Avatar
    grannatorylan
    If we upgrade her os - will it void the warranty?
    12-05-08 10:55 AM
  8. Max69's Avatar
    Max69
    I don't think it voids the warranty, but AT&T won't support it.
    12-05-08 10:57 AM
  9. BlackBerryBob's Avatar
    BlackBerryBob
    Originally Posted by grannatorylan
    If we upgrade her os - will it void the warranty?
    Check her carrier's website. If it's there, she shouldn't have a problem.
    12-05-08 10:59 AM
  10. grannatorylan's Avatar
    grannatorylan
    Great! Thanks for all your help.
    12-05-08 11:12 AM
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