[kelrudy]

Hi, i received 2 curves today, one for me and one for my wife. both are from sprint. new phones. Her curve (red) does not have a browser and the only option for email is enterprise serve email. How can I reset the curve to factory defaults? What should I do?

Thanks for your help.

[jeffh]

It sounds like the red curve has an IT policy on it. You can remove the policy by following the procedure detailed here: http://forums.crackberry.com/f2/remo...y-phone-81401/

[lastraid]

Also try registering the device. Options>advanced options>host routing table > Menu button>register now.

[kelrudy]

It sounds like the red curve has an IT policy on it. You can remove the policy by following the procedure detailed here: http://forums.crackberry.com/f2/remo...y-phone-81401/

Thanks for the advise but it did not work.

[jeffh]

What happened? How did it not work?

[kelrudy]

Also try registering the device. Options>advanced options>host routing table > Menu button>register now.

Thanks man but did not help.

[kelrudy]

What happened? How did it not work?

it wiped things out but i was not able to find browser or personal email setup

[kelrudy]

it wiped things out but i was not able to find browser or personal email setup

When i got to register this device with sprint/blackbery to route emails i get an error saying that this device is registered with another network. How can that be?

[lastraid]

At this point, I would call your carrier and make sure the device has a data plan. Also they have resources to make everything else is in line for the device to work properly

[Motorcycle Mama]

It sounds like the BlackBerry Data Plan is not properly setup on the account. As indicated above, a call to the carrier is in order.

[kelrudy]

It sounds like the BlackBerry Data Plan is not properly setup on the account. As indicated above, a call to the carrier is in order.

This worked! I called Sprint and they corrected it. Now all is well.

Thanks for your help.

[lastraid]

Glad to hear that the issue was resolved.

way to go mama

[Motorcycle Mama]

It seems like several new Sprint Curve owners have been reporting this. Sprint must not be flipping the right switches at the onset.

[robotsarefriendly]

Sorry I'm so late to the party, but did you try re-sending your service books? Go to your carriers BIS site, log in, click service books>resend. I don't know what it is for other carriers, but Nextel's is https://bis.na.blackberry.com/html?brand=nextel. The other providers' are probably a variation on that. And I'm sure you could find them with a search of the CB forums.

Resending Service Books is a simple, quick thing you can do. It should only ever need to be done when the device is:
a)Brand New (should be done in the store, by the saleshuman, but I know mine wasn't!) or
b)after a device wipe.
When weird service glitches happen, it's a quick, easy first step (like rebooting) that (as far as I know) can't hurt.

I'm glad your issue was resolved, Kelrudy, but I hope this helps someone out.