My blackberry randomly shuts down! HELP!
hello fellow crackberry mates!
I have a blackberry 8300 curve. I've had it approximately 6 months and no problems up until now. The phone is out of warranty and what is happening is it randomly shuts off when i use my applications; for example when i use my music player, it will play for 1 song and the 2nd song the phone will shut off or when i make a call it will shut off with in the the first 15 seconds of the phone call. I have done a clean wipe of the phone and reinstalled the 4.5 OS, the phone still randomly shuts off. It is starting to frustrate me and I don't know if it has anything to do with the batter or if it's a phone defect. I always do a manual battery pull, but even though i do that when it starts up and right before it gets to provider screen it will shut down.
PLEASE! some one help!
Battery Failure Curve 8320
First of all, thanks for all the posts, they really helped solved my problem and save myself the $ 400 of a new curve.
I've had my T-mobile Curve 8320 for a year+ now. All was going well, when after coming back from an overseas trip it started failing. Same symptoms described above, the phone would reset itself in the middle of a call (usually 2 min+ calls), although in the end it would do it with any power intensive operation (loading attachments, multimedia, etc). After resetting itself the phone would load up OS and all, but freeze the moment it finished loading (right after the T-mobile logo screen). I would be able to reset the phone and finish the reset cycle if the charger was connected; also, as long as power/charger was connected, the symptoms would disappear. Connecting the charger while it was frozen would also make it reset succesfully (no manual reset needed).
I went to the T-mobile store where I purchased the unit and described the symptoms, after much debate between the employees they reached the conclusion that my Curve was part of a defective batch they were familiar with and I should call T-mobile's customer number and try to get it exchanged for a new unit. After being about 1 hour on the phone with T-Mobile, talking to different representatives and technicians who made me upgrade the OS to 4.5, made me test a "new" battery with the store employees (later found out that either they never did it - they went to the back of the store to test the "new" battery - or they used an old, discharged one), get a new sim card, etc. they said finally that they would need to exchange the unit because it was defective. I said fine, after 10 more mins listening to their elevator music, the guy comes back to me and says that the warranty had expired about 6 days prior to this call, so he could not help me anymore. So I say, what do I do now? "Purchase a new one". Will you give me a discount for all that has happened? "Of course, if you choose to renew with us for 2 years the contract". The fabulous discount they gave me took it all the way down from $ 450 to $ 387. Wow.
I finally got to this forum and read about the battery. Now I travel quite extensively, and subject the phone to long discharge hours, heat, cold, pressure, etc. I took off the battery, and there it was, inflated and definitely not sitting tight on a flat surface. Ordered a $ 9.95 oem battery, got it 3 days later, never had a restart since. So, thank you T-Mobile + Store for the "help+discount" + ineptitude, hope this helps other people and saves them the hundreds (un)needed for a new curve.
Best
blackberry curve 8330 randomly shuts itself off
I've only had my curve 8330 about 2 weeks. I bought it off e-bay! Worked ok for a day or two but then started shutting itself off, it was 4,5,6 times a day, I tried the battery pull with no luck, I even bought the seidio 1500mh battery for it....still no luck, then I upgraded the OS to the new 5.0 version and that did it I haven't had any trouble since. Yee Haw! :D