Profiles>advanced>active profile (or the profile you want to edit (loud, normal) then select the alert you wish to edit (SMS, MMS, EMAIL, PHONE) pick a tone and save. From this menu you can customize it to your liking for each alert..
From there look fro OUT OF HOLSTER and IN HOLSTER - make sure they are set to TONE since you do not not TONE/VIBRATE or VIBRATE - Then just pick a normal, loud profile
Please don't create new threads for the same issue. Keep posting in the original thread and your questions will get answered. It gets confusing otherwise.