1. berrydummy's Avatar
    I purchased a refurb BB curve 8310. I've only had it for less than a week and this morning when I picked it up, the keys won't work but the trackball will move around. It rings when I get a call but the when I push the answer key, it doesn't work. Any ideas??? I tried taking the sim card out and putting it in but it didnt help. Is it time to send it back?
    04-17-08 03:13 PM
  2. SleepyMonkey's Avatar
    [INSERT]obligatory battery pull statement[/INSERT]
    04-17-08 03:19 PM
  3. berrydummy's Avatar
    i'm a newbie, what do you mean by that???
    04-17-08 03:26 PM
  4. SleepyMonkey's Avatar

    while the bb is on, take the battery out. 1 minute or so later, put it back in... this is like rebooting your computer. Sometimes it helps to clear whatever has it jammed
    04-17-08 03:31 PM
  5. Garz's Avatar
    Pull the battery while device is on, reinsert after about 30 seconds and see if that helps.
    04-17-08 03:32 PM