Found two solutions to this problem that I have not seen on any other form
I found a solution to the keyboard malfunction problem which has not been discussed on any forum I have looked at. I apologize if this has since been added to this thread as I have not read it in a while. Unfortunately I am pressed for time, and want to make sure others benefit from my discovery. Sorry for the bad Netiquette.
As with many other people I was extremely frustrated by the fact that so many support forums had people who had tried all the solutions, but like me had persisting keyboard issues. So I took a day and tried EVERYTHING I could think of. These are two solutions that I have found to two different symptom sets. I have only tested Bell Blackberry Curve 8330s.
I have now tested these solutions many times on several different Curves. Note none of these phones responded to the other solutions: (Remove battery for 30 seconds, blow dust out of keyboard, preform soft reset, delete archived msgs, update OS, etc..)
Symptom set #1 - �Keyboard and side buttons not responding� only Track Ball scrolling (but not push selection) responding�
Solution:
This seems to be somehow caused by a function of the Scroll Ball locking out or blocking the input signals from the other buttons.
1. Turn off your phone by removing the battery
2. While battery is out of phone remove Track Ball
a. First remove the silver disk around the Track ball. This pops out easily with your fingernails
b. The ball will now simply fall out if you turn over the phone. (tap it if need be)
c. **take note of the orientation of each of these pieces so that you can put them back in the correct way. If you lose track of the way they came out, they will only go in the correct way�. Just don�t force anything.
3. With the Track Ball out of the phone, put the battery back in and power up the phone.
4. Check to see if the keyboard is responding. If it is,
5. Put the track ball back in the phone with it still powered on.
6. Test keys and trackball, it should be working now.
Note: that it is unlikely that this is simply a result of the battery being removed for more then thirty seconds. I have only tested this on Curves that did not respond to repeated attempts at �the 30sec battery pull�. Each time this worked on the first try.
Symptom set #2 � �Blackberry responds to Keyboard keys producing the wrong letters and pressing Track Ball produces random characters�
Solution
This seems to be caused by the Blackberry reading the battery as partially charged when it is almost dead. I was able to prove this by testing the battery using another device. Although my phone believed the battery to have some charge the battery was actually almost completely dead.
The solution is simply to charge the phone. All but one of the times I have used this solution the BlackBerry actually started reading the battery as dead immediately after being plugged in.
Hope this helps... sorry for the long post.
Jay-D McLean
Edmonton, AB, Canada
jaydmclean solution(s) did not work
For the sake of collecting data:
I had symptom set #2, followed immediately by symptom set #1 (after I reset the battery). I followed the jaydmclean solutions, twice, to no avail.
For what it's worth, the moisture indicator on my battery has been tripped, so it's possible that this is a separate root cause with the same symptoms.
Me too. Could it be moisture *in* the trackball?
So I have the first one - trackball scrolls but no keys will press. Nothing works, including jaydmclean's suggestions. On one hand, I really don't care too much - my new every two was up in a month and I got a new 8530 to replace it. On the other hand... they have an ap for that. Specifically they have an ap that I had on my old phone called BabyLog. It has all my 6 month old's baby stats in it... First smile, first tooth, when she first rolled over, etc. I can get a new activation code to put the ap on my new phone, but all the data is stuck on the old phone. I have to get my old phone to function or I've lost everything.
So when I remove the trackball I see a pink sticker in the hole up high toward the screen. Is this a moisture indicator? None of the others have been tripped, and it worked fine that morning, just stopped smack in the middle of the day for no apparent reason with the phone in my purse.
My hubby has the same phone and is looking to upgrade soon. Is there any possibility of swapping out keyboards or something?! I'm desperate.
Thanks everyone!
my blackberry aint working
i have the same problem and wanted to know whether there was any other way to help the phone and fix it as we dont know how to take the scroll ball out to fix it and no it wont work can u plz help :crying::crying::crying::crying::crying::crying::c rying::crying::crying::crying::crying::crying::cry ing::crying::crying: