1. danny595's Avatar
    Help I have been trying to sync my curve with microsoft outlook and as its reading the handheld calender it stops and I get the following message. "duplicate records found on the device internal error # 4238" I have erased all the appointments on outlook on my PC. I aslo deleted all the re occuring appointments on my curve and i get the same error... help!

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    On 1/18/2008 11:54 AM
    Synchronize Handheld Calendar with Microsoft Outlook Calendar

    First System: Handheld
    Second System: Microsoft Outlook
    Conflict Resolution: Notify
    Appointment Range: From 1/18/2008 To 12/31/2400

    --> Duplicate records found!

    Total Inputs From First System: 0

    Field mapping used for translation:
    Handheld Microsoft Outlook
    Description Title --------------- Subject
    Notes --------------------------- Body
    Location ------------------------ Location
    Alarm Date ---------------------- Alarm Date
    Alarm Time ---------------------- Alarm Time
    Start Date ---------------------- Start Date
    Start Time ---------------------- Start Time
    End Date ------------------------ End Date
    End Time ------------------------ End Time
    Alarm Flag ---------------------- Reminder Set Flag
    Free Busy ----------------------- Show Time As
    Private ------------------------- Private


    Internal Error #4238.
    Translation Canceled!
    01-18-08 02:54 PM
  2. philmair's Avatar
    I'm getting exactly the same error with an identical setup. Only just started. Deleted my Intellisync folder and re-set up my sync conduits but no different.
    01-22-08 03:56 AM
  3. danny595's Avatar
    After a week of trying to fix the problem I finaly got it to work. I just backed up my curve using the desktop manager then did a hard reset. I plugged it in after and it synced with no problems. Then I restored the information onto my Curve again using the desktop manager and was able to sync with no problems. It has been several days now and it still works fine. hope this helps you out...
    01-22-08 10:59 AM
  4. danny595's Avatar
    After a week of trying to fix the problem I finaly got it to work. I just backed up my curve using the desktop manager then did a hard reset. I plugged it in after and it synced with no problems. Then I restored the information onto my Curve again using the desktop manager and was able to sync with no problems. It has been several days now and it still works fine. hope this helps you out.
    01-22-08 11:06 AM
  5. dlnmorrow's Avatar
    Interesting!
    Have you tried to reinstall the Desktop Manager? I had an error similar where my calendar data did not synchronize at all. I dont remember the error. I just uninstalled and reinstalled the Desktop Manager, reconfigured my sync settings and its working.
    I'm not certain that will help you or not.
    01-22-08 11:32 AM
  6. danny595's Avatar
    After a week of trying to fix the problem I finaly got it to work. I just backed up my curve using the desktop manager then did a hard reset. I plugged it in after and it synced with no problems. Then I restored the information onto my Curve again using the desktop manager and was able to sync with no problems. It has been several days now and it still works fine. hope this helps you out.
    01-22-08 05:12 PM
  7. danny595's Avatar
    sorry I didnt mean to post more than once, my laptop froze on me. I also figured out that that error message was from my curve and did not have anything to do with the desktop manager.
    01-22-08 05:16 PM
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