1. pearlandmary's Avatar
    Hi:

    I have a BB 8310 and I wanted to separate my emails and text messages and I have done so EXCEPT that when i receive a email I do not see it on the email folder. It says "no messages" when i open it. Where did it go?? It does show that I have an email but I cannot find it.


    Thanks
    Mary
    03-27-08 12:51 PM
  2. sunkast's Avatar
    Should be in the inbox/folder for the email account.
    03-27-08 12:57 PM
  3. pearlandmary's Avatar
    its not silly...........................there is no emails in that folder.
    03-27-08 01:02 PM
  4. sunkast's Avatar
    Check your messages folder. Maybe you accidentally combined them rather than separate. If you still can't see them, do a battery pull.
    03-27-08 01:06 PM
  5. pearlandmary's Avatar
    I have two folders that I can see on the screen of my BB 8310, I click to open them but there is no email in the email folder. I do show that I have one email.
    If I return to change the setting back to "combined" I will get the email to show in my email folder.

    Anyone else have any ideas??

    thanks
    03-27-08 01:08 PM
  6. pearlandmary's Avatar
    a battery pull? you mean do a reboot??
    03-27-08 01:11 PM
  7. pearlandmary's Avatar
    Ok Boy Genius, I did a battery pull and it still shows no messages on either, emial or text. On the screen it shows that I have 2 messages or emails.

    What's next??
    03-27-08 01:16 PM
  8. mzshey2x's Avatar
    Mmmm, did you wait a few seconds before putting the battery back in?

    Try going to Message & viewing your email inbox only?
    03-27-08 01:24 PM
  9. pearlandmary's Avatar
    yes I did and Im so confused...I really want this to work. Now I went back to change the options and all my emails and text messages show in my text message folder and nothing on my email folder...
    03-27-08 01:36 PM
  10. pearlandmary's Avatar
    well if you guys think of anything else for me to do, leave a message here and I will check this site later. I have to go back to work now. Thanks for all your suggestions.
    Mary
    03-27-08 01:37 PM
  11. mzshey2x's Avatar
    Mmmm.. I can't think of anything else.

    Hopefully, one of our resident BB Geniuses can help you!

    Hope things get sorted out - I know it's frustrating!

    03-27-08 01:43 PM
  12. sunkast's Avatar
    Ok let's work backwards here for a second. Did you separate your email and sms messages by going to messages > options > general options, then changing SMS and Email inboxes to separate? Or what did you do?
    03-27-08 01:59 PM
  13. pearlandmary's Avatar
    ah if you are still here Sunkast, yes on the above that you wrote. Its really weird, if i reset it to "combined" the messages and emails re-appear on the message folder. But not on the emial folder.
    03-27-08 06:07 PM
  14. sunkast's Avatar
    Ok. Separate them again, Then go to the home screen with all the icons. Press menu and show all. Make sure there aren't any hidden email inboxes there or in a folder.
    03-27-08 06:13 PM
  15. pearlandmary's Avatar
    ok i did that and i tested it, sent a text message to myself and it ended up in the SMS and MMS folder and not in the original SMS folder. Is that where it suppose to go??
    03-27-08 06:20 PM
  16. sunkast's Avatar
    Yes. It separates the SMS and Email.
    03-27-08 06:50 PM
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