I have been bragging it up this week saying how much i LOVE Blackberry, Well tonight after only 2 months my 4 button stopped working?? I just finished the insurance claim...My phone has been taken care of and does not have as much as a finger print on it.......I am assuming that the phone they send me will be refurbished???? They will not send me a phone that looks like it went thru a war will they????
Why file an insurance claim for a hardware issue? It should've been taken back as a warranty exchange handled through your carrier because your BB was less than 12 mos. old. No deductible involved.
Why file an insurance claim for a hardware issue? It should've been taken back as a warranty exchange handled through your carrier because your BB was less than 12 mos. old. No deductible involved.
I did the claim on line and it said at the end that $0 amount due???
Ok just contacted Sprint and they are gonna send me a replacement now i have to cancel the claim thru the insurance company b4 they send out a phone.....They are closed right now
With anything that happens with the phone and still under warranty, always call the carrier first so they can put it in your file with them so should something happen down the road because of it, you can prove they already knew about it
Just to add, unless you actually damaged it in way that is "beyond normal use" (ie water)I'd always go to Sprint with it first. Save those insurance claims, as you are only entitled to 3 claims in a 12 month span.
