[ownedbycats]

I changed my PW for gmail today. I got a message on my BB that I needed to update the password...but I don't know how to do that? I put in my email addy and the new pw but it still says it's WRONG. If I get online and do the same thing, gmail lets me in, so I know the PW is right...HELP!

[ka724ka]

You need to go to your carrier's BIS website and update the info. again.

[iowabowtech]

You need to go to your carrier's BIS website and update the info. again.

Above post is correct. Login and enter new password and you'll be back in biz.

[ownedbycats]

What is a BIS website and how do I get there??

[iowabowtech]

What is a BIS website and how do I get there??

https://bis.na.blackberry.com/html?brand=sprint

Need your account username and login. Hopefully you remember or have it documented somewhere.

[ownedbycats]

User name? You mean the one I use when I pay the bill online?

[iowabowtech]

Not necessarily although it could be the same. When you got your Blackberry, they should have asked you at some point for a username and password to create your Blackberry account. It's through Sprint, but it's a separate account to manage your BB settings, add e-mail accounts, etc. If they help you set up your e-mail at the store, many people I think get confused at all the user/passwords and don't understand that they need to keep track of this one. You can always call them instead.

[ownedbycats]

hmmmm i seriously don't remember. i've only had it a week but i can't remember doing that.

so i can call them and get it fixed? would it be easier to just change the PW back??

[iowabowtech]

Hmmm....I'm not 100% sure if it might still ask for verification even if you changed it back. Might work though, otherwise just call them and explain the situation.

888-211-4727 (Sprint phones)
800-639-6111 (Nextel phones)
800-877-4646 (Wireline services)

[bloodlinebb]

dude it's simple..

go to your freakin email "EMAIL SETTINGS"....

You will get options of setting up new account or existing..

log in ..

your emails will display..

go to edit..

change password on gmail..


i changed my gmail password for "girl friend" reasons..LOL


simple to do bro..

done..

[iowabowtech]

Uh, the "Login" portion of the procedure is the issue we're having here.

[ownedbycats]

Got it fixed. Thank you for helping me. I am blond on the inside ;-)

[ownedbycats]

Oh! And I'm not a dude ;-) <grin>