I just got the new 8830 Curve and am still trying to figure everything out. But this one has me lost...I have a "virtual" assistant that allows people to fax/call/email/etc...and when they do this it comes to my email account as an attachment. When someone calls and leaves a message, it will come to my email as an mp3. When I open the attachment on my BB, it says that the format is unrecognizable. Is there anything I can download or whatever? I need to check these messages ASAP and is why I purchased the BB so I can have it on the go. Please help. (sorry, new to this site)