1. lancer1991's Avatar
    The "alt" symbol is locked in the upper right. Pressing the left shift key alternates between "alt" and "123". Can't click on anything in the menu as it takes me to the menu of "move, hide, delete, etc." when pressing the mouse button.

    Pulled battery and nothing. Tried loading a new app in hopes to reset it and nothing.
    05-22-09 09:12 AM
  2. Casper34's Avatar
    is the button pressed in?
    05-22-09 09:13 AM
  3. Casper34's Avatar
    also i know you said you did a pull.... do a 5 minute pull
    05-22-09 09:15 AM
  4. lancer1991's Avatar
    No, when hitting the "alt" button it clicks. I'll try the 5 minute pull.

    Other odd thing is, I went and moved the "options" icon to the home screen so I can click on it, but when I get in it and scroll, it scrolls one page at a time, I can't scroll one line at a time.
    05-22-09 09:19 AM
  5. lancer1991's Avatar
    Put battery back in and as it is booting, the "alt" key is showing in the upper right.
    05-22-09 09:34 AM
  6. Casper34's Avatar
    take it to a repair center near you. sounds like the pad under the button is stuck down.... you can try and banging it around a little, but i would take it to a center
    05-22-09 09:36 AM
  7. Casper34's Avatar
    try this....

    pull that battery out again and put it in, this time hold the esc key (the one to the right of the trackball) untill it starts fully back up... you will eneter safe mode, or you should. if it does not then take it to the center
    05-22-09 09:37 AM
  8. lancer1991's Avatar

    Thanks for the help. When you said the key may be stuck, I noticed with the screen dim pressing the "alt" key did not light it back up while pressing it, but other keys did.
    05-22-09 09:47 AM
  9. Casper34's Avatar
    the button could be still sticking... i just held the alt button down and it faded, but sisnce i could not hit it again...lol, take it to a center let them take it apart and fix it
    05-22-09 09:51 AM
  10. greenja#CB's Avatar
    Ok Tmobile was worthless.

    The fix was to go to a repair shop, get keys cleaned and new trackball ($43)

    5 minutes travel time was less than one phone call with TM.

    In Austin allwirelessrepair.com
    07-01-09 11:01 AM