1. tina_turner's Avatar
    I just upgraded my boss' BB8320 to BB9300 but his AutoText entries did not transfer. We tried several ways of backing up and restoring them but have had no success. TMobile's response was "you did everything we would suggest so SORRY".

    We backed up the old device. Did a Selective Restore and selected only the AutoText and Profiles without success. Reloaded all application software then did a full restore without success.

    Any suggestions?!
    12-09-10 03:32 PM
  2. breakmedown's Avatar
    I guess you've tried everything I would have suggested. Not sure what happened, though. I have some AutoText entries I first put on my 8300 back in 2007. They've made it through an upgrade to an 8310, an 8900, and now to a 9300. So I'm not sure what happened that it didn't transfer that over.
    12-09-10 03:34 PM
  3. markhunsaker's Avatar
    Really? That's weird. I moved from an 8330 to a 9630 to a 9650 to a 9550 to a 9330 and all my Auto Text entries came with it.
    12-09-10 04:23 PM
  4. tina_turner's Avatar
    "Try, try and try again" and it works. We did a security wipe on the handheld, removed the user from our BES, backed up the old bb then did a full restore to the new bb, then reactivated the new Blackberry on BES. Happy Friday!
    12-10-10 11:45 AM