1. CrackBerry Question's Avatar
    My classic is less then a year old and had been freezing, restarting and random calling so my carrier sent it to bb to get fixed. Three days upon it's return back to myself, it locked me out saying I had entered the password too many times and stated a security swipe. The phone is still swiping ..AND ITS OVER 24 HRS LATER. HELP!!!!!!
    10-24-15 08:37 AM
  2. conite's Avatar
    Some people have had theirs take several days. Just be patient.

    Can you see the percent complete continue to climb?

    PassportSQW100-4/10.3.2.2789
    10-24-15 08:43 AM
  3. mamaofal's Avatar
    It has gone from 94-98% in 8 hrs +
    10-24-15 09:08 AM
  4. conite's Avatar
    It has gone from 94-98% in 8 hrs +
    It gets slower as it gets near 100%.

    If you're absolutely desperate, there are some other things we can try, but the best thing to do at this point is to let it finish.

    PassportSQW100-4/10.3.2.2789
    10-24-15 09:10 AM
  5. mamaofal's Avatar
    ok, I'll give it maybe another 8 hrs and if it doesn't complete I'll need to try another approach. Thanks!
    10-24-15 09:45 AM
  6. mamaofal's Avatar
    It's still at 98% ...ughhh. What are my other options?
    10-24-15 01:43 PM
  7. conite's Avatar
    It's still at 98% ...ughhh. What are my other options?
    Remove your SD card if you have one, and do a hard reset (hold down both volume buttons until reboot). Security wipe will resume but may complete more quickly.

    The next step would be to try running an autoloader.

    PassportSQW100-4/10.3.2.2789
    10-24-15 01:47 PM
  8. mamaofal's Avatar
    the SD card has already been removed. I will try the hard reset and see what happens..
    10-24-15 01:48 PM
  9. mamaofal's Avatar
    It's back working!! THANK YOU!!
    10-24-15 06:28 PM
  10. conite's Avatar
    It's back working!! THANK YOU!!
    Good news!

    PassportSQW100-4/10.3.2.2789
    10-24-15 08:09 PM

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