1. dthoupis's Avatar
    So I received that there is an update to WhatsApp and saw their BB10 support email so thought to write my dissapointment on their decision to discontinue support for BB10 so I wrote the folowing.

    Dear Sirs,
    As a longtime Blackberry user ‎I am deeply dissapointed along with other users of your decision to end support for Blackberry 10 Devices for whatsapp application. I hope you reconsider your decision.

    Then their so professional team replied in like 10 minutes with this professional response.


    As we announced in our blog, WhatsApp will no longer be supported on Blackberry 10 by the end of 2016. As such, we no longer offer customer support for inquiries related to Blackberry 10 smartphones.

    Please refer to our FAQ articles for an answer to your query: WhatsApp BlackBerry 10 FAQ
    Thank you for being a loyal WhatsApp user. If you use a Blackberry 10 smartphone, we recommend upgrading to a newer Android, iPhone, or Windows Phone before the end of 2016 to continue using WhatsApp. Please read our recent blog post: https://blog.whatsapp.com/10000617/W...mobile-devices
    Note: It is not possible to transfer your history to another phone, but you can export it via email:

    So I don't know what I can even call the response.....

    Highly unprofessional in my opinion.

    Posted via CB10
    04-03-16 02:21 PM
  2. brookie229's Avatar
    So I don't know what I can even call the response.....
    I would call it "canned".
    04-03-16 02:29 PM
  3. Dirtymike14's Avatar
    Nothing unprofessional about it, they just told it like it is and didn't beat around the bush
    04-03-16 02:35 PM

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