1. thidisbogus's Avatar
    I have the crummy double typing issue and the phone is like 4-6 months old if that. I don't want a refurbished phone as I bought this crap new and deserve a new one because it is their issue. I suspect strongly that Verizon will simply give me a refurb.

    How do I go about redeeming the claimed 1 year warranty from BlackBerry if I purchased through Verizon?

    Posted via CB10
    05-23-15 08:33 PM
  2. carter17's Avatar
    You just call verizon they send you out a "certified like new device" this way you continue to use your device until the new one arrives. If you go through BlackBerry you will have to send it in yourself and wait 2 weeks or how ever long it takes. Best advice call verizon. The first person you talk to just tell them you need tier 2 support for a replacement device. So you don't waste 20 minutes of your life. Good luck

    Posted via CB10
    05-23-15 08:52 PM
  3. riggsmagic's Avatar
    Your certified like new device will come with a warranty as well. And really every time I got a carrier replaced phone the phoned looked brand new.

    Posted via CB10
    05-24-15 07:13 AM
  4. zehkaiser's Avatar
    Also, you can't send in a used phone and expect a brand new one in its place. You will definitely receive a refurbished device.

    Posted via CB10
    05-24-15 07:27 AM

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