1. CoastEagle's Avatar
    I've been using my old Classic phone daily instead of the new PRIV I bought 6 mos ago...but now my Classic's Battery won't charge...tried changing my USB charging cables & plugs (all BB products) but nothing's working...appreciate any suggestions...txs...
    Carla Garland
    Sunshine Coast BC

    Carla Garland...Sunshine Coast, BC...Canada
    01-26-18 01:20 AM
  2. Dunt Dunt Dunt's Avatar
    You have tried with the phone powered off and on?
    Have you used a utility to check the battery's health? BBVE should give you some info. I also used Battery Guru..

    Maybe it's the battery and you can replace it, if not.... can try an Autoloader and reload the OS, but it's doubtful it's a software issue.
    01-26-18 11:48 AM

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