05-30-16 01:32 AM
34 12
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  1. bing240sx's Avatar
    I turned screen reader triple tap off as you suggested already. I don't think that is the problem here.

    If it was then a single reboot would have reset things but it didn't. It took several reboots before the screen became usable.

    Posted via CB10
    01-01-15 11:10 PM
  2. Alain_A's Avatar
    I turned screen reader triple tap off as you suggested already. I don't think that is the problem here.

    If it was then a single reboot would have reset things but it didn't. It took several reboots before the screen became usable.

    Posted via CB10
    .if it is usable wait to see if it will do it again..if it does then.go to store and exchange it..
    01-01-15 11:12 PM
  3. anon(870071)'s Avatar
    Hey gents,

    I was on the QEW today (passenger) and went to use my freshly acquired BlackBerry Classic and the touch screen has completely stopped working.

    The phone can now only be used with the trackpad. Worse yet, I drove over an hour to pick up the phone the other day to a Rogers plus location that had it in stock and now they say I have to go back to return the phone...

    I really feel as though I've accidentally entered some weird mode on the phone that has turned off the touch screen, does such a thing exist?

    For some reason the BlackBerry assistant keeps coming up which I did not open but maybe that has something to do with it?

    I've been search and googling but the phone is too new for much of any support on this.

    Any help is appreciated... and happy new year

    Posted via CB10
    Stop playing with it, not their is a min use regulation evne with doa's! Is withing 48hrs? If so return back for an exchange direct!

    Posted via CB10
    01-02-15 01:32 PM
  4. anon(870071)'s Avatar
    Make sure you log with Rogers tech support and get an interaction id# or you'll have no leg to stand!

    Posted via CB10
    Last edited by cellphonejunkey; 01-03-15 at 11:51 PM.
    01-02-15 01:32 PM
  5. bing240sx's Avatar
    i already spoke to them and they have a note on the file
    01-02-15 02:13 PM
  6. LamarStarr's Avatar
    I hate reading things like this. I feel these issues should never happen from blackberry

    Posted via CB10
    01-03-15 01:36 AM
  7. Alain_A's Avatar
    I hate reading things like this. I feel these issues should never happen from blackberry

    Posted via CB10
    I don't think, in the life of any cell phone, one was ever perfect
    VeryBumpy likes this.
    01-03-15 09:52 AM
  8. bing240sx's Avatar
    the store i bought the phone from has pulled a new classic from another location and it's waiting for me... now i just need to get there...
    01-03-15 10:56 AM
  9. Norbert Lorincz's Avatar
    thanks for this post i nearly flushed my BBC thought its done.
    touching 3x the power button saved the phone. thanks a lot!!
    05-30-16 01:32 AM
34 12

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