08-11-16 05:41 PM
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  1. jennifera's Avatar
    jennifera
    My Classic unexpectedly died. There was some water exposure, but the AT&T guy looked and didn't see whatever there was to see to show water damage. The thing just wouldn't charge anymore. Got a new one, but I didn't have a memory card, so the photos I had on the phone are locked inside the dead device. Any ideas or places recommended to get these photos retrieved?
    08-09-16 09:08 AM
  2. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Other than the NSA... not really. Data on the phone is encrypted and the only key is in the operating system

    Now a repair shop might be about to fix it enough for it to boot to remove the data, or even use the phone. But that is a long shot....
    08-09-16 09:21 AM
  3. jennifera's Avatar
    jennifera
    What is the NSA? I'll try a repair shop, but I usually get laughed at with my BB. Is there a resource guide to find BB-educated repair shops?
    08-09-16 09:37 AM
  4. steph.iosso's Avatar
    steph.iosso
    Are you in the GTA by any chance? I know a good shop that specializes in Blackberry repairs.

    Posted via CB10
    jennifera likes this.
    08-09-16 03:22 PM
  5. BB-JAM215's Avatar
    BB-JAM215
    This is why using BlackBerry Link for backups is a good idea.

    Posted via CB10
    jennifera likes this.
    08-09-16 07:57 PM
  6. Blackberry4Shizzle's Avatar
    Blackberry4Shizzle
    Nope.

    Posted via CB10 on my Classic
    jennifera likes this.
    08-09-16 08:38 PM
  7. littlebuff's Avatar
    littlebuff
    You can try opening up the phone, disconnecting the flex cable and see if the connector needs a bit of cleaning, drying. I've seen a few having trouble with charging due to loose connection.
    It's not that difficult with the Classic.

    Posted from my Passport
    jennifera likes this.
    08-09-16 10:20 PM
  8. dollface's Avatar
    dollface
    Did you by any chance have an SD card in the phone where you had photos go? It is always safest to use an external card for camera and photo storage

    EDIT: sorry did not see that you did not have an SD card
    jennifera likes this.
    08-10-16 10:27 AM
  9. Chris Chin's Avatar
    Chris Chin
    Short answer, no
    If they are on the SD card you might be able to IF the SD card isn't encrypted (which isn't a good idea)

    If the device didn't have encryption activated, maybe a shop can do it, but not if the phone won't boot up

    Sorry Dude, that's what backups and Link are for.

    Chris - Posted from my PP SE on CB10
    jennifera likes this.
    08-10-16 10:07 PM
  10. JAS0NB0URNE's Avatar
    JAS0NB0URNE
    Trusted Member
    Originally Posted by Dunt Dunt Dunt
    Other than the NSA... not really. Data on the phone is encrypted and the only key is in the operating system

    Now a repair shop might be about to fix it enough for it to boot to remove the data, or even use the phone. But that is a long shot....
    Data encrypted only if you choose it to be in Security and Privacy, Encryption settings.
    Is there any way to get pictures off a dead Classic?-s29794_77.png

    Posted with my  Classic
    08-11-16 05:41 PM
« What's a good business card storing app? | Would you still buy a blackberry classic today? Is it worth it? 310Euro »

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