07-26-18 03:07 PM
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  1. WB22's Avatar
    WB22
    Hey guys, got an issue hoping someone has solved before. I have searched it on crackberry and Google and found a few that had the problem but not too many solutions.

    My problem: phone wakes up randomly. Sitting on its own it will turn itself on and then time out and turn off. Will do this randomly sometimes more often then others.

    I did a factory reset, problem is still there. I have looked into and turned off all advanced interaction, lock screen notifications, swipe to wake up, all of that off. I have taken the SD and Sim card out.

    Please if anyone has anything let me know, trying to get a bit more life out of this phone.

    Posted via CB10
    06-09-18 08:10 AM
  2. Eugen Unson's Avatar
    Eugen Unson
    maybe your phone is contaminated with virus
    06-10-18 01:52 AM
  3. m3ach's Avatar
    m3ach
    Originally Posted by Eugen Unson
    maybe your phone is contaminated with virus
    Highly unlikely on BB10 OS.

    Posted via CB10 using my Classic running 10.3.3.3216
    06-10-18 05:01 AM
  4. OrlandoAlex's Avatar
    OrlandoAlex
    Originally Posted by WB22
    My problem: phone wakes up randomly. Sitting on its own it will turn itself on and then time out and turn off. Will do this randomly sometimes more often then others.
    Posted via CB10
    Mine does this too. Don't know what it is, but it does it in my pocket a lot and burns up the battery, also does random screen presses because it senses my pocket touching the screen, maybe it's my leg or something. I don't have a solution, just wanted to say you're not alone.
    07-26-18 12:39 AM
  5. eiruvrav's Avatar
    eiruvrav
    Trusted Member
    Try running a sensor test in bbve perhaps it's a faulty sensor.
    07-26-18 10:15 AM
  7. m3ach's Avatar
    m3ach
    Originally Posted by OrlandoAlex
    Mine does this too. Don't know what it is, but it does it in my pocket a lot and burns up the battery, also does random screen presses because it senses my pocket touching the screen, maybe it's my leg or something. I don't have a solution, just wanted to say you're not alone.
    Try getting the pocketsafe app from BlackBerry World, it's designed to prevent this.

    Posted via CB10 using my P9982 running 10.3.3.3216
    07-26-18 10:27 AM
  8. OrlandoAlex's Avatar
    OrlandoAlex
    Originally Posted by m3ach
    Try getting the pocketsafe app from BlackBerry World, it's designed to prevent this.

    Posted via CB10 using my P9982 running 10.3.3.3216
    I'm trying it out now. So far, so good! Thanks for the tip.

    Posted via CB10
    m3ach likes this.
    07-26-18 01:37 PM
  9. m3ach's Avatar
    m3ach
    Originally Posted by OrlandoAlex
    I'm trying it out now. So far, so good! Thanks for the tip.

    Posted via CB10
    You're welcome, glad I could help

    Posted via CB10 using my P9982 running 10.3.3.3216
    07-26-18 03:07 PM
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